HOTLINE SERVICES
Enterprises need hotline solutions to maintain compliance and counter emergency situations. Our expert services will take care of all your critical needs. Prices start at $8/hour
Hotline solutions keep a business ready for critical communications. These include safety issues, emergencies, ethics reporting, client updates, and more. Each of these are of such critical importance that you need to address them instantly. Hotline solutions help you address these issues with the criticality and strategy it deserves.
Flatworld Solutions is a leading hotline service provider with over 20 years of experience in catering to the hotline requirements of enterprises around the world. We specialize in both direct reporting and voice recording hotline options, thereby ensuring your employees and your customers can reach out to you as soon as possible.
Our Hotline Services
Our compliance hotline services include -
Employee Hotlines
We provide you with a suite of services to keep you in touch with your employees. Some of the specialized employee hotlines include employee anonymous hotlines, employee help desk support hotline, sexual harassment hotline, employee emergency hotline etc.
Call-Off Hotlines
Our Call-Off hotline offerings are designed to take care of attendance management and reporting. It consists of providing a dedicated number for your staff to call up report attendance or absence or delay in arrivals.
Compliance and Ethics Hotline Services
This is a service that provides 24/7 hotline incident reporting system on ethics and compliance violations. Our clients bank on this service to stay informed on compliance issues in a secure, timely and reliable manner.
Sexual Harassment Hotline Solutions
These services are designed to assist businesses to protect employees from sexually incorrect behavior. Employees avail this service to report an instance of sexual harassment, report on certain types of behavior, deter senior employees from abusing their position and so on.
Whistle Blower Hotlines
With our whistleblower hotline offerings, companies can adhere to whistleblower compliance needs. Our solution provides an anonymous and safe means for watchdogs to report suspicious activity.
Covid-19 Screening Hotlines
These services assist organizations to deal with pandemic-related issues easily. Over the last two years, our clients have banked on our COVID-19 hotline to help employees with COVID-19 symptoms and test results, collect data for federal COVID reimbursement programs, streamline employee call-offs.
Additional Services You Can Benefit From
Benefits of Outsourcing Hotline Services to FWS
There are many benefits to working with us. These include -
Cost Effective Solutions
We provide you with effective hotline solutions at half the market costs. This is because we operate from global locations and pass on the benefits of cheap labor and operating costs to our clients.
Round-the-Clock Services
We leverage time zone advantages to work round the clock. This helps us deliver services 24/7 and keep responsive for all your client and employee needs.
Experienced Staff
Our manual hotline offerings are driven by experienced staff. They understand what it takes to inspire confidence in employees so that they speak out on issues over hotlines.
Wide Experience
We have catered to several big and small companies from a range of industries and so understand how to use hotlines to the benefit of your organization.
Client Success Stories
FWS Provided Outbound Calling Services to an Event Management Company
A US-based event management company from the US required professional outbound calling services. We trained 15 agents to provide highly efficient and professional services.
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FWS Provided Cold Calling Services to a Research Organization
A contract research organization specializing in capturing the interest of prospects and turning them into warm leads required cold calling services. We provided world-class services at cost-effective rates.
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Outsource Hotline Services to Flatworld Solutionss
Flatworld solutions is a specialized provider of hotline call center services. We have built our prowess in this field over the last 20 years, and, therefore, understand the hotline business better than anyone else.
If you are looking for the best hotline services company, get in touch with us now.
Avail best-in-class services at affordable rates
WHAT WE DO IN CALL CENTER
Our Customers
Key Differentiators
Case Studies
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Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
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Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
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Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
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Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000