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Architecture of Call Center Outbound Services

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  2. Call Center Services
  3. Call Center Outbound Services

Flatworld has been rendering call center outbound services for over 20 years and offers efficient and timely support to your business. Our call center infrastructure supports several dependable and up-to-date call center outbound services.

Outbound Call Center Services – Built in CRM

  • Built in CRM to manage customer contact for all outbound call center services.
  • GUI development tool for campaign generation
  • Capability to integrate with external data source (for data pop-up or data capture)
  • Rule based work flow possible

Outbound Voice – GUI based Management

  • GUI based management tool
  • Real time status of agent, trunks and calling lists
  • Capability to make immediate changes
    (DNC addition, list management, Q management, parameters)
  • Real time and historical reporting tool

outbound-architecture

Flatworld's call center infrastructure has a distributed dialer architecture and is tightly integrated with Cisco voice solution. Our predictive dialer has 2:1 pacing and real time calling list management. This architecture also has DNC management and maintains low nuisance (individual agent pacing, extent function and cancel dial).

Outsource your Call Center Outbound Service requirements to Flatworld now - Contact Us .

Read more about the call center recruitment process at Flatworld.

Read about Flatworld's Inbound Call Center Technology .

Find out more about the network transport and internet technology used at Flatworld.

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WHAT WE DO IN CALL CENTER

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Movement Mortgage
Alcon
ARI
Maximus
Redwood E-Learning Systems

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USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

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