Flatworld Provided Outbound Calling Services to a Leading Travel Firm

The Client

The client is a leading travel and tourism firm with global operations. It is a unique firm as its target audience comprises those that travel for faith, academic, and humanitarian reasons. The firm provides end-to-end travel and tourism services to its target audience.

Client Requirement

The client wanted to outsource outbound calling services to obtain group travel orders from the target audience. The founders of the firm basically wanted to increase the number of leads and convert them into real customers.

Client Challenges

The project faced several challenges -

1. The client required the project to be executed according to a strict timeline.
2. The client wanted a team of ten agents trained and delivering in one weeks' time.
3. Flatworld Solutions (FWS) had to recruit, train and develop a team leader in parallel who could in turn train batches in the future.
4. The client was very particular about the process being an autopilot one with the ability for on-demand scale-up and scale-down as per their business requirement.

FWS' Solution

FWS Philippines efficiently sourced out an eligible team leader that met the exact requirements of the client within five business days. FWS also hired a team consisting of a mixed pool of freshers, experienced agents, and those with experience with collecting payments. The team performed excellently over the course of the project.

Our Process

The process we followed is straightforward. We ensured that we kept the client in the loop regarding all the steps we were taking for project planning and delivery. Key steps followed during this project were -

• Requirement Discovery

  In this step, we clearly communicated with the client to gather and understand all the requirements and needs of the client.

• Project Planning

  We then planned the project carefully, keeping in mind the important steps, right from the recruitment of the team and team leader to the manner in which the team would execute the project.

• Team and Team Leader Recruitment

  We then recruited the right candidates and gave them specialized training to enable them to be able to successfully deliver high-quality results.

• Project Execution

  The trained team began operations and started making live calls to the target audience. The agents were able to capture the interest of many customers.

Results

Despite the many challenges, we smoothly executed the outbound activity and captured a lot of interest from many online businesses and individuals. The client was so happy with the results that he requested the addition of more outbound telemarketers to the current team. The client also agreed to renew the contract and decided to add more seats to the campaign.

Outsource Outbound Calling Services to Flatworld Solutions, the Outbound Calling Expert

Flatworld Solutions provides excellent outbound call center services and our expertise has earned us a global clientele. Our proven-to-work result-oriented process provides guaranteed value for money. More than providing cost-savings, our outbound BPO telemarketers function as extensions of your business to deliver outstanding results.

If you are looking for outbound calling services, do get in touch with us and we will take care of all your requirements in a professional and transparent manner.