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Call Center Services Pricing Structure

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Get service-specific, value-based pricing structure for all your call center requirements.

Stop letting your multiplying call center services cost lead to a big sum that you never anticipated. It is time for you to uncover the true cost of outsourcing by revisiting call center services pricing.

At Flatworld Solutions, we understand that outsourcing call center services can be a complex decision, primarily because of pricing-related challenges, such as inflexible pricing structures, hidden costs, and packages that don't align with your needs. So, we offer service-specific pricing structure for call centers as a direct response to the need for flexibility and customization.

We consider factors like call volumes, service level requirements, hours of operation, and the complexity of the calls to create a custom pricing model that provides value for your investments. This approach makes our call center pricing structure transparent and flexible, allowing you to scale based on your needs. It's a system that accommodates your business's ebb and flow, ensuring you get the most out of your investment.

Explore the benefits of a pricing structure that delivers tangible value.

As low as

$ 10 - 15 / hour

  • Telemarketing & Non-Technical Support

As low as

$ 12 - 18 / hour

  • Technical Support

As low as

$ 20 - 28 / hour

  • Advanced Technical Support

Customized Costing: Our Service-Specific Call Center Pricing Models

At Flatworld Solutions, we provide you with the best-in-class call center support at the most reasonable cost of call center services. Our offshore call center pricing is based on service-specific factors, which are explained below -

  • Inbound Call Center Services

    Our inbound call center services pricing is based on the number of calls initiated by customers, queries resolved, grievances addressed, and technical support offered. We can also assist you with custom pricing for managing and processing orders.

  • Lead Generation Call Center Services

    Our lead generation call center services include tasks such as cold calling, customer profiling, and appointment setting. Pricing is typically determined by the scope of the project, the complexity of the lead generation process, and the number of leads required.

  • Customer Support Services

    Our customer support services cover comprehensive customer interactions including resolving complaints, providing product information, and handling returns or refunds. The pricing for these services is often based on the volume of customer interactions and the complexity of the issues addressed.

  • Telemarketing Call Center Services

    We offer an attractive base price to build instant rapport with the customers. This initial investment in our services aids in expanding your sales territory, with costs varying based on the strategies implemented to increase your market coverage. Our non-technical and telemarketing services are flexible with the scope to accommodate uncertainty.

  • Outbound Call Center Services

    Here, we bill our clients based on their prospective clients and the pitch used to promote their products. Separate charges apply to verify and update databases, generate leads, conduct client surveys, and do follow-ups.

  • Answering Service Pricing

    We provide professional answering services, ensuring that no call goes unattended. The pricing can be tailored based on the specific needs of the client and the complexity of the calls handled.

  • Virtual Assistant Services

    Our virtual assistant services include managing schedules, handling correspondence, and performing administrative tasks. Pricing is typically determined by the number of hours required and the complexity of the tasks.

  • Technical Support Services

    We provide comprehensive technical support services, from software installation to hardware troubleshooting, with a dedicated team of technical support specialists for a fixed monthly fee. this ensures you receive consistent, high-quality support tailored to your specific needs.

  • Call Center Monitoring Pricing

    Our call center monitoring services include call monitoring, quality assurance, and performance analysis. The pricing for these services is typically based on the volume of calls monitored, the frequency of reporting, and the level of customization required in reporting and analytics.

  • Call Center Consulting Services

    We offer expert consulting services to enhance your call center's performance, including workforce management and quality assurance. The pricing can be adapted based on the complexity of the project and the level of expertise required.

Staffing Calculator

Call Center Staffing Calculator

Calculate staffing & costing for your project
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Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our Calculator User Guide

Experience the Power of Value-based Pricing

Committed to providing unparalleled value, our call center services pricing structure is what differentiates us in the outsourcing marketplace. We focus on a results-based pricing approach, where your investment is directly proportional to the results we deliver, ensuring you receive optimal value for your money. We also offer tiered pricing, providing you with the flexibility to choose the level of service that best suits your business needs and budget.

Cost-plus call center pricing models are unique to our offerings, where we transparently share the cost of services plus a nominal markup. Such transparency ensures there are no hidden costs or surprise charges, giving you peace of mind and full cost control.

Are you ready to reap the benefits of a value-driven call center service? Reach out to us now and let's begin this journey together.

Avail best-in-class services at affordable rates

Starts @ $10 /hour More pricing details

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Call Center Services in Philippine

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FAQs

To sign up for our dedicated agent programs, you can visit our website and choose the service for which you need dedicated agents. Then fill out the application form, providing essential details about your business needs. Our representative will contact you to finalize the process.

Yes, you can choose to have a mix of shared and dedicated agents. Our flexible model allows you to scale up or down based on your business needs. This model ensures you have dedicated service while also taking advantage of the cost savings of shared agents.

We offer a range of payment options for your convenience. You can choose to pay via bank transfer, credit card, or PayPal. We also provide annual, quarterly, and monthly payment plans.

Our call center pricing covers agent salaries, training and development, quality assurance, infrastructure costs, and technology costs associated with maintaining and improving our call center operations.

Efficiency indicators to evaluate a call center's performance include First Call Resolution (FCR), Average Handle Time (AHT), and Customer Satisfaction (CSAT) scores. These metrics help determine if you're getting value for your money.