Talk to Our Experts

Schedule Your Free Consultation

We respect your privacy. Read our Policy.

Situations such as natural calamities, holocausts, technical snags, software hang-ups and unforeseen interruptions maybe out of your control. Choosing a reliable call center disaster services plan or business continuity plan can ensure that your business does not come to a standstill. We can ensure the continuity of your business with our call center disaster recovery services.

Flatworld's call center disaster recovery service removes those unpredictable factors that threaten your ability to provide uninterrupted critical services to your customers. After thoroughly understanding your business requirements, we will provide you with a business continuity plan that would ensure that disasters don't affect you and your customers.

Flatworld's call center disaster recovery services

Site level disaster recovery services

Disaster recovery at the site level is when there are more seats than the currently running process in the same facility that is reserved for the company and cannot be used for any other purpose.

State level disaster recovery services

Disaster recovery at the state level is the provision of additional seats in the same city or state.

National level disaster recovery services

Disaster recovery at the national level is additional reserved seats in a different state or city.

Operations disaster recovery services

Disaster recovery based on operations includes the maintenance of disaster recovery centers.

Geography disaster recovery services

Disaster recovery based on geography can be based at the site, state or country level.

Cold Disaster Recovery Services

Cold call center disaster recovery plans include a second functioning center. If due to some reason one center closes down, operations can be shifted to the second functioning center in the other city. Computers can be set up and the WAN link redirected.

Warm Disaster Recovery Services

Warm call center disaster recovery plans has computers set up along with furniture and cabling. In case of an emergency the necessary applications can be installed and the WAN link redirected and this takes up to 24 hours.

Hot Disaster Recovery Services

Hot call center disaster recovery proves to be the costliest but most prepared choice. This is an online center ready for agents to move in incase of an emergency. Hot DR is the availability of two functioning centers in different cities with additional provisions to accommodate more if the need may arise. With Hot DR even if one call center has to close, operations need not be affected as agents can be transferred to the second functioning center where the traffic can be redirected.

Call Center Software we use

What are the possible disasters that can affect organizations?

There are call center disaster recovery plans designed for any unforeseen interruption that could detour the smooth flow of business. There are four broad categories of threats that can be classified into -

Natural Calamities

Accidents

Armed conflicts

Terrorism

Why use call center disaster recovery services?

Earlier, call center disaster recovery plans primarily dealt with replacing a damaged or inaccessible mainframe with compatible hardware. Today, call center disaster recovery services has come to mean the ability of an organization to restart its operations after a disaster. Flatworld's call center disaster recovery services can give you a back-up that resembles and performs like the primary process.

Why outsource call center disaster recovery services to Flatworld?

Flatworld has been an active player in the outsourcing industry for over 20 years now and has gained varied experience. Outsourcing to us will leave help you maintain your business continuity. Without the right expertise and knowledge a disaster recovery plan would be meaningless. With a competent team in place, the first step to ultimate protection is taken. Read about the call center disaster recovery services we provided for a large Insurance company.

Outsource to Flatworld and get access to the following -

Cost-effective services

99.99% reliable disaster recovery services

Leased lines

Network connectivity

Trained technical personnel

Data security and infrastructure reliability

Outsource to Flatworld and ensure that your business does not get affected by disasters.

Avail best-in-class services at affordable rates

Starts @ $10 /hour More pricing details

PORTFOLIO

TESTIMONIALS

WHAT WE DO IN CALL CENTER

Our Customers

Key Differentiators

Customer
Testimonials

How Call Center
Outsourcing Works

Quality
Monitoring

Our Flexible
Pricing

Call Center
Portfolio

Call Center
Security

Call Center
Infrastructure

Transition
Management

Call Center
Process Flow

Call Center
Recruitment

Call Center
Training

Operational
Transparency

Inbound Call Center
Technology

Outbound Call Center
Technology

Call Center
Network Transport

Call Center
Services FAQs

Case Studies

More Case Studies

Call Center Services in Philippine

Hire Talented & Friendly Agents for your Call Center

800-514-7456

Live chat with us

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540

PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

Ok, Got it.

Talk to Our ExpertsSchedule Your Free Consultation

Read our Privacy Policy

Call Center Disaster Recovery Services