Customer Support Services
We are passionate when it comes to solving our customer challenges, and do it by providing the best possible support at the most affordable rates
Are you handling your client concerns with 24/7 support? Are you feeling ominous with limited capacity to juggle between multiple support requests? Fret not, we understand your growing pain and are here to provide the best support services you can afford. In business, there can always arise issues that warrant a swift resolution. Whether they are buggy products or support issues, we believe in being equipped to handle any inquiries around-the-clock. Ergo, we have set an example as the best customer service support provider.
We have put ourselves in the shoes of businesses that need robust support services. In all encounters, we have turned uncomfortable situations into a success. All that because we have what it takes to redefine the relationship with customers. Be it chat support, remote IT support, email support, or more we have you covered.
Customer Support Outsourcing Services We Offer
We have 20 years of experience in serving clients across various industry segments. Therefore, we understand the importance of helping every distressed customer who is critical to your brand image. Our customer service support includes -
eCommerce Call Center Services
We have the required skills and expertise to help clients with end-to-end call center services for their eCommerce businesses. We leverage the power of the latest tools and technologies while delivering top-notch services to clients.
Call Center Technical Support
We can provide cohesive customer technical that takes care of evolving technology and increasing cost of operations in a 24/7 environment. If call center technical support is handled by fairly experienced staff, it can pinch your wallet but not with us. We have a high-end remote network and adept team of call center technical experts to handle information in a safe and economized manner. Our versatile customer service support technology-empowerment, network support, service integration, and much more.
Email Support Services
Email is the bread and butter of customer relationships and it can transpire into tangible benefits for both businesses and customers alike. Our email support is the answer to all non-voice needs of call centers. If you receive a bulk of emails from customers have and no means to promptly respond with individualized messages, we have just the solution you need. When you outsource support services, we can put an end to your concerns by responding to emails on your behalf. This will help you channel your efforts on other key areas while enjoying customer loyalty.
Chat Support Services
Outsourcing customer chat services can let you focus on other areas of business where your attention is an utmost necessity. Our chat support can elevate your sales chart and enhance ROI. Additionally, it also minimizes your operational expenses to convert potential customers. We can maintain detailed chat transcripts that will help you make sound marketing decisions.
eCommerce Customer Support Services
We make your customer experience one of the best by being available, courteous, and empathetic while solving eCommerce related issues. Our eCommerce support will help you retain your best customers and keep them closed.
Remote IT Support Services
In a connected business environment, the technical glitch can occur unanticipated but hiring a full-time IT staff can be expensive. This is where outsourcing remote IT support services can make sense to your business. We can deal with any disruptions that occur within your computer hardware, software, or the network. We can provide full-fledged corporate remote helpdesk to troubleshoot any IT issue that is detrimental to your business performance.
Loyalty Program Management
Treating your loyal clients better is the key to a successful customer-driven business. If you are not sure how to work out the loyalty management programs, outsource the same to our professionals. We'll ensure that your loyal clients are happy by rewarding them from time-to-time to ensure good client relations.
Multilingual Call Center Services
One of the hurdles facing global businesses is communicating with clients who don't speak English. So there is the need for multilingual staff proficient in local language and the culture to avoid embarrassing encounters. If you make do with AI and online translation tools, the results may not be as effective as having a human linguist who has emotions to his or her advantage.
Business Process Reengineering Services
We have the required capabilities and bandwidth to help clients with high-quality business process reengineering services within a quick time. We leverage the latest tools and technologies while delivering the best quality services within a quick time.
Retail BPO Support Services
Our team at We have the required skills and expertise to handle your retail BPO support service needs. We leverage the latest tools and technologies to deliver top-quality services within quick turnaround time.
Complaint Management Services
We have the required skills and expertise to handle all your complaint management requirements in a hassle-free manner. We have the required resources to provide clients with high-quality and efficient complaint management services within a quick time.
Toll-free Support
We can help your customers reach you more conveniently using the toll-free support number. This way, the call charges need not be borne by the caller. This will not only increase customer interactions but will also entice customers to reach you through a preferred channel. Our toll-free support will provide an excellent recall value for your business apart from enhancing your local and international reach.
Seminar Registration Services
We know that most companies are not equipped with staff to accept registration or send seminar invites to a long list of key individuals. Therefore, we take on the challenge of contacting members whom you wish to invite and book registrations. We ensure the contact list is not hassled and politely engage to ensure first-class treatment.
Reactivating Dormant Client
If your customers have stopped returning, we'll find a way to bring them back into your sales team's fold through the "we fixed it" campaign and incentivizing them. We will go an extra mile to reach out and convince your dormant clients to reactivate their interest in your services.
Social Media Support
We will help you listen to what your customers have to say on social media. Our social media support will capture and consolidate conversations from all digital channels. Therefore, enabling you to provide a personalized service experience to patrons in the social media circles. We strongly believe that the dawn of individualized social media response is here to stay to replace the bot-driven engagement. Therefore, leading to greater sales and customer loyalty.
Customer Interaction
Your customer interaction approach says a lot about your business. So it's imperative to have the best agents begin customer interaction programs for building trust and ensuring the return of customers. So what if you don't have the infrastructure or funs to set up one? We'll there where you need to outsource customer interaction to specialists like us, which is good for productivity and cost-benefits.
Order Tracking and Status Enquiry Support
If you can't keep track of orders from one end to another, we'll offer you tracking services where our experts will track your created orders until fulfillment. We offer status enquiry services where we ping the sender and logistics partner for the ETA and updates.
Video Chat Support
You can start visual engagement with customers to understand their concerns and provide a relevant solution. Our video chat support will add a human touch to the engagement with clients so that it sets a precedent to build strong business relations.
Multi-channel Support
We will help your customers find more ways than one to convey their concerns about your business. We will provide a robust way for clients to connect and share their issues by understanding their convenience in using support channels. The highly individualized multi-channel support will make your business capable of handling nearly all challenges without fuss.
Retail Support Services
Our team has the required skills and expertise to handle all your retail support service requirements. We make use of the latest tools and technologies to deliver top-notch services to clients within a quick time.
Railway Logistics BPO Services
If there are gaps in your railway logistics management, we can help you enhance productivity and have a buffer in operating margins even if the market for freighting cargo is volatile. Our team has vast experience in cutting out solutions to protect your railway logistics from the financial loom.
Business Continuity Planning Services
We help organizations create, implement, and maintain an effective business strategy plan that ensures uninterrupted functioning of mission-critical processes and operations to create a catastrophe-resilient organization. We update mission-critical applications and perform a thorough audit of your entire organization and network to identify and resolve any issues or weaknesses.
Customer Intelligence Services
We have a vast pool of market researchers, digital marketers, data engineers, and data analysts that can provide you with customer intelligence solutions that deliver actionable insights, driving necessary changes in your business marketing strategy for the future. Our team designs and executes a structured customer intelligence program using the best artificial intelligence and machine learning technologies.
Customer Journey Mapping Services
We offer a complete range of customer journey mapping solutions to enlighten your organization on the critical touchpoints of your target audience and how they interact with your brand at different stages. Our extensive expertise enables stakeholders across your organization to view, identify, and take measurable actions to improve customer communications for new marketing campaigns.
Third-party Verification Services
We are a leading third-party verification service provider that has a specialized team of professionals who can provide you with customized services. We know that customers depend on service providers to safeguard their identity and data, and we help you give your customers exactly what they expect from you.
Consumer Product Support Services
Consumers reaching your brand portal may need help with product selection or resolving payment issues. So it is imperative to have a full-time position to tack requests and generate responses without ado. However, if you lack agents to handle inbound requests, we will offer you consumer product support to ensure clients are optimistic about your brand.
Pre-sales Support Services
We are a leading provider of pre-sales support services. We help you effectively and efficiently address your customers' queries and concerns to ensure that they make the right purchase decision. With our pre-sales support services, we also ensure that your sales team obtains qualified, ready-to-convert leads.
Digital Customer Support Services
We are a leading digital customer service providing company that has been assisting clients all over the world to develop support solutions. We have a team of talented professionals and robust technology to assist you with your needs.
Customer Experience (CX) Transformation Services
We have over two decades of experience managing customer experience (CX) transformation services for big and small enterprises. We leverage our experience to develop a contact center strategy that helps clients deliver adequate customer experience at every touch point.
Our Approach to Deliver Customer Support Services
We strive to deliver highly consistent and exceptional customer support services that precisely address and resolve issues proactively. Following is the multi-step approach to deliver value -
Obtain Customer Request
Our agents gather information on the challenges faced by the customers and open tickets, create notifications, or register complaints for the same
Analyze and Categorize Customer Request
We then analyze the customer issues thoroughly and categorize them appropriately. This ensures the issues are redirected to the right department
Display Requirements Where Necessary
In situations where there is no sufficient information, we request the clients to provide additional details or update their account information
Find and Deliver the Solution
Our super agents work on customer issues and devise suitable approaches to resolve customer challenges on time
Send Out Customer Satisfaction Survey
After resolving the customer challenge, we send out customer satisfaction surveys to gain feedbacks and assess the quality of the services we deliver
Industries We Serve
Aerospace
Agriculture
Automotive
Customs Brokerage
Defense
Energy
Education
Entertainment
Finance
Food
Healthcare
Hospitality
Information Technology
Logistics
Manufacturing
Multimedia
Public Sector
Pharmaceutical
Retail & e-Commerce
Telecommunications
Insurance
Legal
Real Estate
Why Choose Our Call Center Support Services?
We are a leading customer support outsourcing company and are deeply committed to offering our expertise, technology, and infrastructure to handle customer support challenges faced by businesses. We thoroughly understand your consumer concern and serve reliable support services on your behalf. Here are the reasons why we are the best provider of customer support services -
Certified Customer Support Services Provider
We provide transparent customer service support that also complies with the ISO 9001:2015 standards. We always take time to innovate and enhance our service to bring more value to your business.
ISMS Certified Data Management
We are an ISO/IEC 27001:2022 certified company that adheres to the information security policies to ensure that your project and confidential data is safe with us.
High-quality Customer Support Services
Quality is paramount to us, therefore we walk an extra mile to collect feedback from you to enhance our service and customer reach.
Affordable Lead Generation
The customer support services we provide are affordable to most businesses whether big or small. Our modest pricing does not imply low-quality. We take great care to ensure 100% satisfaction for your concerned clients.
State-of-the-art Infrastructure
Outsourcing customer service support to us can free you from owning expensive technology and real estate to run your call center operation. We already own a sprawling office that is readily equipped with every key resource and infrastructure. This enables us to begin handling your call center operation in no time.
Expert Call Center Agents
We have highly specialized agents who handle calls, email, video chat, and text conversations with your customers. Our professionals follow the standard communication etiquette that is ingrained in your business philosophy while engaging with your customers.
Quick Turnaround Time
We work with agility to handle your customer support requirement. Our trained staff can operate at different time zones to deliver services you can count upon anytime, anywhere.
Easily Scalable
Requirements in business can evolve unexpectedly and we understand that it is important for businesses to expect flexibility to scale their requirement. If you prefer a partner who is flexible to scale, then look no further.
SPOC for Customer Support Services
We understand the pain of customers who are forced to wait before they can reach a concerned agent. Therefore, we assign a single point of contact to every client we serve so that their concerns can reach us quicker.
Round-the-clock Availability
Our support teams are scattered in over 3 contents around the world. They are highly available to take inbound communications from the client's preferred time zone. We offer round-the-clock support to passionately serve those who need help.
Additional Services You Can Benefit From
With our robust call center services, you can corner more of the market while providing enhanced customer experiences.
We have over 20 years of experience in handling inbound call centers. Our expert agents are at hand to handle all requirements.
We also have significant experience and expertise in providing a wide range of outbound call center services for diverse requirements.
We provide virtual assistants for a wide range of requirements. Our virtual assistants can be counted upon for both inbound and outbound facing roles.
Our call center monitoring support has helped numerous clients streamline their call center operations and achieve productivity boosts.
We have been in the lead generation business for over 20 years during which we have utilized proven workflows to generate high-quality leads.
Client Success Stories
Provided Telecalling Lead Generation Services to a Leading Financial Firm
We helped a top financial company to realize its business goal with telephonic lead generation. The service was provided in a quick TAT and yielded expected ROI.
Read More
FWS Helped a UK Company to Sell a Mobile App through Outbound Calling
The lead generation team from FWS provided a reputed UK client to enhance sales and customer base. Our services propelled product awareness and sales.
Read More
Choose Our Customer Support Outsourcing Services
Customer support is a service passionately provided among other call center services. We have a capable team and infrastructure to keep up with your evolving needs from local and international locations. With our services, you get -
Expert agents handling your requirements
Enhanced productivity
Satisfied customers
Significant cost savings
Hurry! Get in touch with us now.
Contact UsAvail best-in-class services at affordable rates
WHAT WE DO IN CALL CENTER
Our Customers
Key Differentiators
Case Studies
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Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
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Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
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Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
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Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000