Call Center Consulting Services

Create and implement practical solutions to improve customer service with our call center consulting services

Are you looking for a thorough evaluation and consultation of your call center operations that covers workforce management and monitoring support quality? Do you need help with the recruiting, hiring, and onboarding processes? Are you striving to devise impactful sales and customer support strategies?

Ramp up your revenue and control your call center operational costs with our expert contact center consulting solutions. We are a leading call center consulting company providing customized call center services for more than 20 years now. Our contact center consulting comprises business and solutions assessments, business roadmap creation, customer profile assessment, technical know-how evaluation, tailor-made custom consulting, and more. Create robust action plans to revamp your call center operations and initiatives with our bespoke consulting solutions.

Call Center Solutions We Offer

Proven real-world call center solutions boost your operations. Our team of senior consultants, project managers, and subject matter experts, help you improve customer engagements and grow your business. You can collaborate with us to avail the following call center consulting services -

1. Business Process as a Service (BPaaS)

   

   If you are contemplating migration to the Cloud, our Business Process as a Service is the solution you need. From the clinical process, the business process, and digital asset management to business reporting everything is covered by our BPaaS consultants. Take a smart step ahead with our BPaas.

2. Cloud Call Center Services

   

   Migrating call center operations to the Cloud will improve efficiency, but it is not easy without professional help. Our Cloud call center services are delivered by expert consultants who handle call mapping, human resource management, and analytics reporting.

3. Contact Center Modernization Services

   

   We show you how to meet the challenges of the present-day contact center environment and how to plan, measure, and improve in a constantly changing market. We help companies improve scalability, productivity, and customer experience.

4. Contact Center Transformation Services

   

   Our digital contact center transformation technologies include highly robust and contemporary cloud-based solutions that help our clients to future-proof their contact center operations and strengthen the customer experience. With our services, you can address challenges by enabling agents to anticipate, create, promote, and deliver fantastic experiences that keep your customers loyal and coming back for more.

5. Business Continuity Planning Services

   

   Struggling to scale your business-critical applications and ensure on-network protection of your business data against spyware, viruses, or malware? Leverage our business continuity planning services and customized call center solutions to make your organization catastrophe-resilient.

Process We Follow to Provide Consulting Services

Here is our approach to delivering high-quality consulting services that precisely cater to the specific needs of our clients -

Call Center Software we use

Industries We Cater to

We can tailor our contact center consulting services to suit the unique requirement of every industry and vertical. This includes -

Aerospace

Agriculture

Automotive

Customs Brokerage

Defense

Energy

Education

Entertainment

Finance

Food

Healthcare

Hospitality

Information Technology

Logistics

Manufacturing

Multimedia

Public Sector

Pharmaceutical

Retail & e-Commerce

Telecommunications

Insurance

Legal

Real Estate

Our Call Center Portfolio

Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.

View all Samples

What Makes Us the Preferred Call Center Consulting Company?

We are one of the leading call center service providers with 20 years of experience in offering consultations to global clients. Our team is equipped to spearhead any new initiative in your organization, introduce new tools and processes, impart knowledge on the best practices, and more. Some of the advantages of outsourcing call center consulting solutions to us are -

1. 100% Information Security

   We are an ISO/IEC 27001:2022 contact center consulting company. Our team is qualified to safeguard your business information from any unwanted disruptions. Moreover, our offices, delivery centers, and systems are rock-solid and can protect your data, and information from any security breach or malfunction.

2. State-of-the-art Infrastructure

   Our call center executives have access to ultramodern tools, technologies, and infrastructure that enable them to achieve your business goals within the stipulated time. Our offices have 8 levels of redundancy for local connectivity, a Telco-grade data center, and an FM200 fire prevention and protection system.

3. High Quality

   We have adopted the Six-sigma methodology at each rung of our facility and processes that help us increase our productivity level and minimize waste. When you outsource contact center consulting services to us, you will receive the best consultations that will help you design/re-design your facility.

4. Operational Transparency

   Our contact center consulting process is designed to foster easy accessibility to our resources. We record all our processes in the CRM and analyze them to find gaps or identify opportunities.

5. Built-in CRM

   Our call center solutions include built-in CRM to track the progress of the project, see real-time customer data, and perform follow-ups.

6. Multilingual Language Support

   Our contact center consulting representatives are well-versed in several languages. This way, you can communicate with them in the language you are comfortable in.

7. Experienced Team

   We have a validated recruitment procedure to appeal, train and retain the best consultations. Moreover, our call center executives surpass 200 in number and our entire management experience exceeds 100+ man-years. So, when you outsource call center consulting services to us, you will be confident in receiving high-quality consultations.

8. Option to Scale-up

   With us, you can demand to scale up the call center consulting services to effectively manage your project demands and budgets; without having to worry about additional overheads or layoffs.

9. Flexible Pricing Options

   Our contact center consulting services are designed to provide flexible pricing selection options. It is based on factors such as the number of consultants, shift coverage, geography, and average call count per week.

Additional Services You Can Benefit From

Client Success Stories

FWS Helped a Leading Printer Services Company with Inbound Call Center Services

Flatworld Solutions' expert team designed an exclusive BPO platform that allowed the client ro improve its inbound tech support's performance.

Read more

FWS Assisted a Major Healthcare Survey Campaign by Fixing Their BPO Process

Flatworld Solutions streamlined the BPO process of the client by designing a customized BPO platform that allowed them to meet their business objectives and achieve better CSAT scores.

Read more

Outsource Call Center Consulting Services to Achieve Sustained Improvement

We are one of the leading call center service providers specializing in providing consultations on customer engagement strategy, quality assurance process, workforce management, onboarding, performance supervision, knowledge management, feedback engagement, and process enhancement. Our call center consultants can help you -

• Map out the best course of action to improve your operations
• Adopt the best tools, technologies, and processes to improve your team and call center performance

Redesign functional processes and implement project improvements with our customized call center consulting services. We look forward to hearing from you.