Digital Query Assistant Services

Are the increasing channels of interaction between you and your clients and the constantly evolving requirements weighing you down? Are you finding that your existing means of engagement with your customers and stakeholders are not enough to meet and exceed customer expectations? Are inefficiencies and inaccuracies in resolving customer concerns leading to a trust deficit that is adversely affecting your firm and its reputation? If so, you would do well to incorporate digital query assistant (DQA) services in your business process workflows. And, if you are finding it difficult to partner with the right the right company, we are here to ease your concerns. Partner with us for DQA solutions and ensure that you meet and exceed all your customers' expectations.

Flatworld Solutions is a leading digital query assistant company and has wide ranging experience and expertise in integrating associated service, self-service, and virtual agents with a wide range of customer service channels. With this integration, we are able to improve interactions across a wide variety of channels, including the web, mobile, voice mail, and social media. If required, we can also develop sophisticated AI powered assembly systems to increase satisfaction rates, boost service productivity, reduce first call resolution time, and optimize customer interactions. Our digital query assistant solutions can be integrated with any external or internal applications like CRMs, PLMs, ticketing systems, call center software, ERPs, or service center software. We leverage proprietary deep learning frameworks to deliver the most personalized and relevant content to customers as and when they interact with the system.