CRM Consulting Services
Boost your CRM strategy by making every customer interaction count.
Contact us now to make the most of your CRM investments.
Establishing meaningful customer connections goes beyond mere acquisition and retention. To thrive, you should navigate the challenges of inefficient and siloed applications that curb successful customer interactions, impeding your sales opportunities. This is precisely why businesses worldwide are choosing our CRM consulting services. Providing multi-platform CRM solutions for clients across healthcare, banking, manufacturing, retail, and e-commerce, we help companies optimize their CRM systems.
Whether you are implementing a new CRM system, need assistance to manage your current platforms, or require guidance to realign your strategy, we have you covered. Draw from our 22+ years of industry experience to maximize the value of your CRM investments. Our customer relationship management consultants help you interpret customer analytics, streamline communication histories, get real-time updates, and automate enterprise-wide CRM processes. The result? Improved customer management strategy.
Partner with us to connect diverse data sets and map out strategies that give you tangible results.
Our Custom CRM Consulting Services
We offer CRM advisory services aimed at refining your customer relationship management operations. Our service portfolio includes CRM strategy formulation, CRM software selection, data handling, system integration, and user education. We extend our expertise to CRM analytics, providing insights into your customer's journey from the first touchpoint to conversion. Our services significantly improve the customer journey by facilitating smooth interactions, customizing engagement, and boosting customer contentment. Here are our diverse services that help you revolutionize your CRM operations.
CRM System Selection and Evaluation
Our team excels in providing an all-inclusive CRM system selection and evaluation service. Our seasoned experts thoroughly assess your unique business requirements and objectives to suggest the most fitting CRM solutions. This indispensable service guarantees your investment in a CRM system that aligns with your strategic business plans and significantly boosts efficiency.
CRM Software Development Services
Specializing in CRM software development services, we cater to your distinct business needs. Our adept CRM software consultants engineer custom CRM software solutions that streamline your customer relationship management processes, thereby fostering enhanced productivity and profitability.
CRM Software Implementation Services
We offer end-to-end CRM software implementation services. From the initial setup to training your workforce, we ensure a smooth transition to the new CRM system, mitigating disruption to your business operations and maximizing user adoption rates.
CRM Migration and Data Digitization
Our robust CRM migration and data digitization service ensures a smooth and secure transfer of your existing customer data into your new CRM system. Our CRM consultants meticulously manage the data migration process, ensuring data integrity and preventing data loss.
CRM Consolidation Services
We offer CRM consolidation services aimed at refining your customer relationship management. By unifying all your CRM systems into a single, streamlined platform, we simplify CRM management and enhance data accessibility.
CRM Testing Services
Our comprehensive CRM testing services ensure your CRM system functions to its highest potential. From system functionality to user interface, our rigorous testing methods ensure a seamless user experience.
Custom CRM Development Services
We offer specialized custom CRM development services tailored to your business's unique needs. Our expert team designs and builds a CRM system that aligns perfectly with your business processes and customer engagement strategies.
CRM Strategy and Planning
Our CRM strategy and planning services provide your business with a clear direction for CRM objectives, aligning CRM initiatives with overarching business goals, and devising a strategic roadmap for CRM implementation and adoption.
CRM Integration Services
We provide CRM integration services designed to connect your CRM system seamlessly with other business applications. This service enhances the flow of data, improves the accessibility of information, and boosts overall operational efficiency.
CRM Maintenance and Support Services
Our comprehensive CRM maintenance and support services ensure your CRM system remains current and performs optimally. We provide regular updates, troubleshoot issues, and offer 24/7 support to ensure continuous CRM operations.
CRM Design and Customization
We offer CRM design and customization services to deliver a user-friendly and intuitive CRM system. Our team of seasoned CRM consultants configure the system to align with your workflows and branding, ensuring a personalized user experience.
CRM Customization and Configuration
Our CRM consultants expertly customize and configure your CRM system to meet your specific business needs. We enhance user adoption and productivity by adjusting system settings, workflows, and interfaces to fit your business operations.
CRM Monitoring and Optimization
We provide CRM monitoring and optimization services to ensure your CRM system performs at peak efficiency. Our team conducts regular system performance reviews, identifies potential areas for improvement, and implements necessary changes to optimize system effectiveness.
CRM Data Management and Quality Improvement
Our CRM data management services ensure the accuracy, currency, and accessibility of your customer data. Furthermore, we implement data quality improvement measures to enhance data integrity and reliability.
Mobile CRM Solutions
Our mobile CRM solutions ensure your team can access vital customer data and manage customer relationships, irrespective of their location. This service ensures your business remains agile, responsive, and customer centric.
CRM Improvement and Optimization
Our CRM improvement and optimization service is designed to help your business consistently enhance your CRM operations. By analyzing system performance and user feedback, we identify areas for enhancement and implement changes that boost system efficiency and user satisfaction.
CRM Security and Compliance
Our CRM security and compliance services are designed to protect your valuable customer data. Our team implements stringent security measures, conducts regular audits, and ensures your CRM system adheres to all relevant legal and industry regulations.
Our CRM Consulting Process
Having a proper process in place helps us offer the best CRM consulting services to all our clients. Our multitier process helps us monitor the quality of our services so that the outcome is uncompromised and flawless. Here are the steps that we follow -
Understanding Client Requirements
When you contact us for our CRM consulting services, our consultants get back to you and understand your business and requirements. This brings us closer to tailoring the subsequent process and we make suitable recommendations
Design and Planning
When you approve our SOP, and cost and time estimates, we move on to planning and strategizing our operations for implementation. This is when we bridge the gap between your CRM system and business processes
Development
In this stage, we integrate your system by creating customized programs. This is also when we make complete preparations for integrations, migration, etc
Installation and Configuration
At this stage, we assist you in installing and configuring the CRM software. We help you through the process for easy and error-free installation, data importing, and conversions
Testing
Once everything is in place, we test the software and look for any inconsistencies that are then fixed
Training
We train your teams to handle the operations concerning the CRM systems
Support
Our job does not end at training your team. We are here to help you with post-implementation and post-training support so that you're equipped to deal with any problems. We also share tips and materials that can help you in better CRM management
Why Should You Choose Our CRM Consulting Company?
As a leading CRM consulting firm, we bring numerous benefits your way. If you are looking for reasons to partner with us, here are some reasons that validate the quality of our services and our dedication to performing well -
ISO Certification
We are an ISO: 169001:2015 certified company. This adds credibility and reliability to our services. We strictly adhere to the industry standards in our processes, methodologies, and operations so you can be confident about our work approach.
Team of Experts
We have created a strong team over the years by carefully picking the best CRM experts from various parts of the world. We have a well-defined hierarchy for all the operations to ensure everything is handled efficiently.
Expertise in CRM
We specialize in CRM platforms such as Zoho, Vuture, SAP, QuickBase, HubSpot, NetSuite, and Dynamics, to name a few. When you work with us, you can be confident about our expertise and expect superior services.
Strategic Workflow
We divide the whole project into smaller steps to manage the entire process better. With the little milestones we create, it becomes easier for us to control the quality of each step so that the result is flawless.
24/4 Assistance
You can reach us via different communication channels to raise your queries regarding our services. We will get back to you quickly and provide the information you need.
Flexible Pricing
We follow transparent billing and present a detailed proposal to give you complete information about the cost estimates based on the operations. This helps you experience cost efficiency, preventing you from digging into your working capital.
Additional Services You Can Benefit From
Create scalable and intuitive CRM systems that streamline your sales, marketing, and customer service processes to boost customer satisfaction.
Maintain a well-organized and up-to-date CRM database that helps you make informed business decisions and deliver personalized customer experiences.
We thoroughly test the functionality, performance, and user experience of your CRM platforms to maximize your CRM efficiency.
Delegate the challenges of IT staffing to us. We help you hire the right technical experts with relevant experience to support your IT projects.
e-Commerce Development Services
Create seamless and secure e-commerce platforms that drive sales and enhance customer experiences with our e-commerce development services.
Build customized websites that deliver engaging web experiences to attract and retain customers, driving business growth and success.
Develop multi-platform compatible mobile apps for seamless user experiences that enable you to reach a wider audience and drive growth.
We design and build custom software that optimizes your business processes, from enterprise resource planning systems to supply chain management solutions.
Our Technical Proficiency
Industries We Serve
Telecom
Media and entertainment
Travel and Hospitality
Aerospace
Finance and banking
Sports
Education
Custom Brokerage
Healthcare
Fashion
Insurance
Retail
Manufacturing
Oil and Gas
Logistics and Transportation
Public services
Client Success Stories
FWS Created a Power BI-based App for Robust Data Analytics
A leading logistics company required an app to aid with the analysis of large amounts of customer feedback data. We developed a robust Power-BI-based that did the job flawlessly.
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FWS Created a Feature-rich Music App
We developed a feature-rich music app to support collaboration, music download, and playlist creation based on the location of users.
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Outsource CRM services
Get a comprehensive suite of solutions to enhance your customer relationships and drive business success with our CRM system development services. From implementation and audits to database management, workflows, automation, and system customizations, our expert consultants provide end-to-end support. We seamlessly integrate your CRM platforms to ensure a consistent and engaging experience across channels. With our industry-specific solutions and expertise in cloud and on-premises implementations, we deliver tailored CRM solutions that accelerate successful customer interactions.
Build robust CRM systems to unlock the true potential of your customer data. Contact us today to embark on a transformative CRM journey that will propel your business to new heights.
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Software Development Case Studies
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Flatworld Implemented a ServiceNow Solution for a US-based Award Winning Firm
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FWS Provided Swift and Impeccable ServiceNow Implementation Services
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Flatworld Provided Power BI Services to a UK-based Data Analytics Firm
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Developed an e-Learning Platform for a Global IT Organization
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Bilingual OpenCart e-commerce Solution for Canadian Boat Manufacturer
3rd Edition Middle East Banking AI and Analytics Summit
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000