Application Support and Maintenance Services
Reinvent your application systems and achieve maximum app availability with our application support and maintenance services.
As a business owner, you face numerous challenges daily, from ensuring your applications are consistently performing at their best, to staying up-to-date with the latest technological advancements, to managing unexpected system downtimes. We understand these challenges and have designed our services to address them. Whether you run a small business, a medium-sized firm, or a large enterprise, our services are tailored to meet your unique needs. By relieving you from the complexities of application maintenance, we enable you to allocate your resources more efficiently, thus enhancing your overall business productivity. Our services cover preventive maintenance, corrective maintenance, adaptive maintenance, and perfective maintenance, all tailored to meet your unique needs. We also provide round-the-clock support to resolve any arising issues promptly. The benefits of choosing our services are numerous, including enhanced performance, cost-effectiveness, risk reduction, up-to-date applications, and the peace of mind that comes from knowing your applications are in expert hands. By engaging us, you are choosing a hassle-free experience wherein your applications are always reliable, efficient, and up-to-date.
We're committed to driving your business success by allowing you to concentrate on what matters most - growing your business. Take advantage of our leading services today and experience the difference in application support and maintenance. Contact us now to get started!
Our Expert App Support and Maintenance Solutions
Outsourcing your requirements to us can be your strategic move to streamline operations and maximize efficiency. You can access a dedicated team of experts who monitor, manage, and update your apps regularly. Outsourcing allows you to stay ahead of technological advancements and industry trends. Ready to offload your app support and maintenance responsibilities? Discover the full range of our app support and maintenance services -
Application Monitoring Service
Our Application Monitoring Service utilizes advanced analytics and state-of-the-art monitoring tools to provide real-time visibility into your application's performance. By promptly identifying potential issues and corrective actions, we help maintain system stability and ensure uninterrupted business operations.
Incident Management Service
Our Incident Management Service operates on a structured framework, ensuring rapid response and resolution of any application-related issues. We prioritize incidents based on their impact and urgency, ensuring minimal disruption to your business and maintaining high application availability.
Regular Updates and Patch Management
Our Regular Updates and Patch Management service ensures your applications stay current and secure. We manage the entire update life cycle, from scheduling to deployment, ensuring seamless integration of new features and security enhancements without impacting your business operations.
Application Enhancement Service
Our Application Enhancement Service focuses on continuous improvement and modernization of your applications. We leverage the latest technologies and methodologies to enhance application features, improve user interface, and optimize overall application performance.
Performance Management Service
Our Performance Management Service uses sophisticated tools and techniques to monitor, analyze, and enhance application performance. We focus on identifying performance bottlenecks and implementing optimizations to ensure your applications deliver superior speed, responsiveness, and efficiency.
Database Maintenance Service
Our Database Maintenance Service ensures efficient management and smooth operation of your databases. We perform regular backups, data integrity checks, and performance optimization tasks, ensuring your databases are secure, reliable, and highly available.
Compliance Management Service
Our Compliance Management Service ensures your applications comply with industry regulations and standards. We provide comprehensive compliance audits, develop and monitor control systems, and offer advice on regulatory changes and risk management.
Application Evolution
Our Application Evolution service focuses on aligning your applications with evolving business needs and technological advancements. We analyze your application architecture, design improvements, and implement changes to enhance scalability, flexibility, and future-readiness.
Application Security Management
Our Application Security Management service protects your applications against evolving security threats. We perform regular vulnerability assessments, implement robust security controls, and provide ongoing monitoring to ensure the security and integrity of your applications.
Deployment Design and Implementation
Our Deployment Design and Implementation service ensures seamless deployment of your applications across various environments. We design effective deployment strategies, configure infrastructure, and perform thorough testing to ensure a smooth transition and optimal application performance.
User Support and Helpdesk Services
Our User Support and Helpdesk Services provide multi-channel support to address user queries and issues. We leverage advanced tools and methodologies to provide prompt, effective support, ensuring high user satisfaction and productivity.
Documentation and Knowledge Management
Our Documentation and Knowledge Management service focuses on creating detailed, easy-to-understand documentation and maintaining a comprehensive knowledge base. This ensures efficient knowledge sharing, empowers users, and facilitates faster issue resolution.
Quality Assurance and Testing
Our Quality Assurance and Testing services ensure the highest standards of application reliability, functionality, and performance. We perform extensive testing, including functional, performance, and security testing, to identify and rectify potential issues before deployment, ensuring a flawless user experience.
Apps We Support and Maintain
Web Apps
Cloud Apps
Database Apps
Mobile Apps
Desktop Apps
Enterprise Apps
Application Maintenance and Support Process We Follow
Receipt
We promptly address any reported glitches that affect the smooth functioning of your system with 24/7 customer support.
Response
Upon receiving a complaint, our technical experts conduct a thorough assessment to identify the causal issue.
Resolution
Once the problem is pinpointed, our team works diligently to develop an effective solution.
Implementation
After ensuring the resolution effectively rectifies the issue, we implement it following strict protocols and rigorous tests.
Communication
We keep you informed with detailed reports on the identified issue, implemented solution, and updated operating manual.
Feedback
We log all issues and use customer feedback to identify and implement potential enhancements to your applications.
Industries We Serve
Telecom
Media and Entertainment
Travel and Hospitality
Hotel Management
Aerospace
Banking and Finance
Sports
Education
Custom Brokerage
Healthcare
Insurance
Fashion and Retail
Manufacturing
Oil and Gas
Logistics and Transportation
Public Services
Why Should You Choose Our Application Support and Maintenance Company?
Outsourcing application maintenance and support services to our experienced team assures numerous benefits. Here's why you should consider us as your go-to provider for these services -
Application Monitoring Service
Our Application Monitoring Service utilizes advanced analytics and state-of-the-art monitoring tools to provide real-time visibility into your application's performance. By promptly identifying potential issues and corrective actions, we help maintain system stability and ensure uninterrupted business operations.
Incident Management Service
Our Incident Management Service operates on a structured framework, ensuring rapid response and resolution of any application-related issues. We prioritize incidents based on their impact and urgency, ensuring minimal disruption to your business and maintaining high application availability.
Regular Updates and Patch Management
Our Regular Updates and Patch Management service ensures your applications stay current and secure. We manage the entire update life cycle, from scheduling to deployment, ensuring seamless integration of new features and security enhancements without impacting your business operations.
Application Enhancement Service
Our Application Enhancement Service focuses on continuous improvement and modernization of your applications. We leverage the latest technologies and methodologies to enhance application features, improve user interface, and optimize overall application performance.
Performance Management Service
Our Performance Management Service uses sophisticated tools and techniques to monitor, analyze, and enhance application performance. We focus on identifying performance bottlenecks and implementing optimizations to ensure your applications deliver superior speed, responsiveness, and efficiency.
Database Maintenance Service
Our Database Maintenance Service ensures efficient management and smooth operation of your databases. We perform regular backups, data integrity checks, and performance optimization tasks, ensuring your databases are secure, reliable, and highly available.
Compliance Management Service
Our Compliance Management Service ensures your applications comply with industry regulations and standards. We provide comprehensive compliance audits, develop and monitor control systems, and offer advice on regulatory changes and risk management.
Application Evolution
Our Application Evolution service focuses on aligning your applications with evolving business needs and technological advancements. We analyze your application architecture, design improvements, and implement changes to enhance scalability, flexibility, and future-readiness.
Application Security Management
Our Application Security Management service protects your applications against evolving security threats. We perform regular vulnerability assessments, implement robust security controls, and provide ongoing monitoring to ensure the security and integrity of your applications.
Additional Services You Can Benefit From
Reduce downtime, improve system performance, and maintain productivity and efficiency with our software maintenance services.
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Align custom application development with your business processes, thereby enhancing efficiency and productivity.
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Client Success Stories
Flatworld Solutions Delivered Outstanding Workday Support Services to a Real Estate Conglomerate
We helped the client streamline organization-wide Workday implementation to ensure more efficient business processes.
Read More
Flatworld Solutions Provided IT Support to a UK-based Insurance Company
The client was a UK-based motorcycle insurance company that was looking for continuous IT support. Our team at Flatworld provided exceptional level 1 IT support.
Read More
Outsource Application Support and Maintenance Services
Experience agility and seamless transition with our expert team, cutting-edge technologies, and comprehensive approach to app support and maintenance. We ensure your applications operate at peak performance, minimizing downtime and maximizing productivity. Clients across the world are benefiting from our industry expertise and cost-efficient solutions. It is your turn now. Our flexible engagement models cater to your unique needs, ensuring a customized approach that aligns with your business goals. Committed to building strong partnerships with our clients, we provide ongoing support and continuous improvement to your applications. Our dedicated project managers serve as your trusted advisors, offering streamlined communication and personalized service at every stage.
Partner with us to keep your systems running smoothly. Connect with us to experience unmatched agility with ongoing support and maintenance for your business applications.
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Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000