Patient Advice and Liaison Services
Choose FWS' patient advice and liaison support to get your concerns addressed by a professional medico-legal expert with knowledge about the latest framework starting at $1280 per FTE per month
If patients and caregivers are dissatisfied with hospitalization or aggrieved by a healthcare provider, there is an independent authority whom they can contact for assistance. It's called patient advice and liaison services (PALS). We, at Flatworld Solutions, provide comprehensive help in areas like adult community health, mental health, and disability in learning. When you outsource patient advice and liaison services, you are trusting our experts to assist you and your wellbeing in case you suspect a lapse in care or patient support. Our team works with you to lodge complaints, compliments, or even suggestions to improve the experience.
Being patient advice and liaison services providing company, we have rich expertise in a range of solutions that patients and hospitals desire. If you are a patient and feel concerned that your issues are not addressed per expectation, you may always reach out to us and we will assign a dedicated medical expert who can assess and provide patient advice and liaison services within the estimated TAT.
Patient Advice and Liaison Services We Offer
We are an established patient advice and liaison service provider with vast experience in conflict resolution. We work with a wide range of practices and care providers, working as an independent body to help patients reaching for assistance. Our patient advice and liaison services company offers the following services -
Patient Liaison
When patients request prescription drugs directly or through a representative through an online portal or fax, we review the requests and provide close-knit support. Our team includes registered practitioners and nursing professionals who also verify the request. They evaluate if the patient is authorized to receive the drug. If physician approval is established, the drugs are released. If scrutiny is needed, the patient's physician may be consulted. In case the drug request is via a representing pharmacy, the dosage and authority are verified.
Patient Care Coordination
We collaborate with hospitals and healthcare facilities to ensure all patients receive the best care. Our solutions include -
Scheduling
We approach patients and alert them about booked appointments and ensure it is not an afterthought. In case the patient prefers the appointment to be rescheduled, we offer assistance to cancel and rebook without hassle.
Processing Referral
We have a global footprint and have local and international resources who are adept at local laws and methods to process procedural referrals. They submit requests using the insurance portal. On acceptance of requests, the patient will be notified via fax or voice call. We also offer assistance in insurance authorization by furnishing medical records.
Improving Quality of Care
We look at patient charts and see where the gap exists. Once identified, we keenly attempt to fix the issue and ensure quality. Besides, we keep patients informed of they have unpaid dues for having tests conducted at radiology, labs, and physician consultation. We also follow-up and empathetically remind patients about the advised follow-up with the physician.
Medication Refill Request
Sometimes, patients might need DME request placed with the pharmacy or healthcare facility. In such a case, we get in touch with the concerned departments and bring you the billing information.
Patient Advice and Liaison Process
Flatworld Solutions has over 20 years of experience in optimizing end-to-end patient advice and liaison and we have been HIPAA compliant. Our expertise has streamlined patient-hospital relationships. Choosing a patient advice and liaison services providing company like ours walks you through the following process -
We discuss with clients to understand the issues faced with the healthcare provider
Our experts will negotiate with the provider and understand the policies and compliances
After an exhaustive evaluation, the patient will be provided with information
After patient approval, our team will provide patient advice and liaison services
Reports will be compiled and submitted within the stipulated time
Other Healthcare Support Services You May Benefit From
Why Outsource Patient Advice and Liaison to FWS?
Here are several reasons why it makes a big difference to your practice when you outsource patient advice and liaison services -
Patient Liaison
When patients request prescription drugs directly or through a representative through an online portal or fax, we review the requests and provide close-knit support. Our team includes registered practitioners and nursing professionals who also verify the request. They evaluate if the patient is authorized to receive the drug. If physician approval is established, the drugs are released. If scrutiny is needed, the patient's physician may be consulted. In case the drug request is via a representing pharmacy, the dosage and authority are verified.
Patient Care Coordination
We collaborate with hospitals and healthcare facilities to ensure all patients receive the best care. Our solutions include -
Scheduling
We approach patients and alert them about booked appointments and ensure it is not an afterthought. In case the patient prefers the appointment to be rescheduled, we offer assistance to cancel and rebook without hassle.
Processing Referral
We have a global footprint and have local and international resources who are adept at local laws and methods to process procedural referrals. They submit requests using the insurance portal. On acceptance of requests, the patient will be notified via fax or voice call. We also offer assistance in insurance authorization by furnishing medical records.
Improving Quality of Care
We look at patient charts and see where the gap exists. Once identified, we keenly attempt to fix the issue and ensure quality. Besides, we keep patients informed of they have unpaid dues for having tests conducted at radiology, labs, and physician consultation. We also follow-up and empathetically remind patients about the advised follow-up with the physician.
Medication Refill Request
Sometimes, patients might need DME request placed with the pharmacy or healthcare facility. In such a case, we get in touch with the concerned departments and bring you the billing information.
Scheduling
We approach patients and alert them about booked appointments and ensure it is not an afterthought. In case the patient prefers the appointment to be rescheduled, we offer assistance to cancel and rebook without hassle.
Processing Referral
We have a global footprint and have local and international resources who are adept at local laws and methods to process procedural referrals. They submit requests using the insurance portal. On acceptance of requests, the patient will be notified via fax or voice call. We also offer assistance in insurance authorization by furnishing medical records.
Client Success Stories
FWS Provided Medical Billing to a Maryland Medical Billing Company
Flatworld Solutions was contacted by a Maryland based medical billing company with a bottleneck in payment due to large backlogs. We remedied their challenge in quick TAT.
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Provided patient Demographics and Charge Entry to A top US Medical Billing Company
Flatworld Solutions serviced a US medical billing client by providing patient demography and charge entry. We serviced 150 files that led to jump in productivity by 30% and the error rate was under 2%.
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Outsource Patient Advice and Liaison to Flatworld Solutions
Flatworld has 20 years of experience in patient advice and liaison service and medical billing. We rely upon automation to streamline billing activities and also patient concerns. In more ways than one, we've helped clients to save time, money, and avoid challenges. Our stringent quality standards and commitment ensure a better experience from the first engagement. We make your experience with healthcare more productive.
Get in touch with us to know more about our patient advice and liaison services and how you can benefit from them.
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Whom do we serve
Our Customers
Key Differentiators
AHIMA Healthcare Convention 2016
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000