Online Medical Billing Services for Hospitals, Practices & RCM Firms

Our pricing depends on claim volume, specialty complexity, and which parts of the revenue cycle you need help with. Common approaches include percentage of collections, per-claim fees, or a combination—but we'll figure out what works best after talking with a Flatworld consultant. Every organization is different, so cookie-cutter pricing doesn't make sense.

Absolutely. Most of our clients start with just the billing piece, then add other services as they see results. We can eventually handle your entire revenue cycle. This includes eligibility verification, prior auths, coding support, whatever you need. The nice thing is we work within your current setup, so your staff doesn't have to learn new systems.

We currently work in athenahealth, eClinicalWorks, and Medisoft. If you're using something else, ask—we can usually get set up in new systems pretty quickly.

Yes—though technically there's no such thing as "HIPAA certified." We follow all the required safeguards for handling patient data, sign business associate agreements with every client, and maintain security certifications like ISO 27001 and SOC 2 Type II. We can share the details of our security controls with your IT team.

We take data security seriously. Our team members only see what they need for their specific job, nobody has admin access to your systems, and everything goes through secure VPN connections. We also track every change made and have formal procedures if anything goes wrong. Our security audits consistently show clean results.

We start with about two weeks of discovery calls to understand your practice and current processes. Then we run a 30-day pilot with a small batch of claims to make sure everything works smoothly. Once we're live, you'll get weekly reports showing exactly how we're performing. The whole process is designed to be low-risk and transparent.