Healthcare Call Center Services
Improve response time and enhance call routing accuracy for faster resolution with our healthcare call center services
Is your customer engagement strategy costing you valuable time and resources? Is your in-house team stretched between healthcare call center management and patient care? Outsource healthcare call center services to manage physician referrals, medical answering services, insurance verification, hospice answering, and more.
With 20 years of experience, we are a top medical call center company offering quick, efficient, and tailored medical call center services that address your patient care requirements. Over the years, we have gained the expertise required to support your medical practice and maximize patient satisfaction. Leverage our healthcare contact center services to build your reputation as a truly patient-centric institution and drive customer satisfaction.
Healthcare Call Center Solutions We Offer
We are equipped with exceptional technology and skilled call center agents who manage multiple healthcare contact center functions, which are otherwise aggressively automated by healthcare companies. Our team delivers personalized services and resolves conflicts without straining patient relationships.
When you choose our healthcare call center outsourcing services or our medical answering services online, you will benefit from our diversified services and lean process initiative (LPI) to improve patient care. We provide -
Verification of Insurance
Be it verifying patient portfolios or pre-authorization, or eligibility verification we offer a one-stop solution that takes care of all healthcare insurance needs. This service guarantees to mitigate financial risks faced by hospitals and patients. We ensure smooth management of administrative functions without focusing away from patient care and hospital functions.
Physician Referral Services
We maintain a detailed database of community doctors and specialty physicians who can be reached through our physician referral services to get information on healthcare services. We will map you to specialized physicians by setting up appointments. Additionally, we also provide support to complete formalities for healthcare screening.
Healthcare Claim Management
To ensure a clean claim rate we implement automation in your claims management system to analyze and manage claims in a single pass. By automating certain manual functions of claims management, we can declutter the bottleneck in your revenue stream. This service will eliminate the risk of claims denial or short pay due to inaccurate or partial claims documentation.
Appointment Setting Services
If you are busy in practice, we can help you manage patient encounters efficiently through appointment-setting services. By leveraging this service, you will be spared from handling appointments to focus on the practice. Appointment-setting services can drastically reduce no-shows and help you track patient inflow.
Billing Cycle & Revenue Recovery
You can skip expensive write-offs and improve cash flow by choosing our revenue recovery services. We track the money that is owed to you for consultation, screening, tests, and other healthcare services. We send routine reminders to patients and insurance providers urging them to pay the pending dues.
24/7 Healthcare Answering Services
If you want to be available for your healthcare customers on a round-the-clock basis you can avail of our healthcare answering services or our medical answering services online. This service will help you interact with patients efficiently to resolve billing and invoice conflicts in no time. If you have a tight practice schedule, our medical call center services ensure no calls are missed during and after business hours.
Our Approach to Deliver Medical Call Center Services
Our healthcare call center solutions help you answer patient calls with care and sensitivity. When you outsource healthcare answering services to us, we help you boost the sustainability of your healthcare organization while improving patient relationships. Our process involves -
1
Call Initiation
The patient phones our contact center for insurance information or consultation with a qualified physician
2
Call Management
Our tele calling agent will understand patient queries through a preliminary assessment before forwarding the call to clinical officers of the concerned department
3
Physician Consultation
After a detailed assessment by clinical officers, the patient is connected to a specialized physician who will attend to the patient's concerns before writing an e-prescription
4
Prescription Dispatch
The patient is provided e-prescription through email, short messaging services, or another channel that is convenient to the patient
We also specialize in providing other call center services that include -
Win Backs / Retention
Healthcare Exchange Navigation
Post Care Patient Surveys
Provider & Member Inquiries
Inbound Customer Support
Member Retention & Outreach
New Member Acquisition
Plan/Benefit Changes
Meeting, Seminar and Event Registration and Notification
Patient Satisfaction Surveys
Staff Recruitment Screening
Medicare Plan Enrolment
Pharmacy & Prescription Assistance
Literature and Information Requests
Medical Results Outreach
Dental Claims Assistance
Open Enrolment
Lead Generation / Enrolment
Outbound Welcome Callsrepresentative6
Post-Discharge Patient Surveys
Activation Services
Inbound Acquisition
Seminar Registrations and Reservations
Outbound Sales
Product or Service Introductions
Rate Change Support
Enrolment and Application Processing
Why Should You Choose Our Healthcare Call Center Company?
As an experienced healthcare call center company, we understand the patient relationship is paramount to running a successful practice. So, we analyze your unique patient support needs and devise a no-frills service to address it. Here are some of the benefits that set us apart -
Certified B2B Appointment Setting Company
We feel proud to be the bearer of ISO 9001:2015 certification for providing a tidy service that matches the quality guidelines of the international standard organization. Our healthcare call center outsourcing solutions are GDPR compliant as well as HIPAA compliant to render services that are unmatched in terms of quality.
Data Security
We are also proud to flaunt our ISO/IEC 27001:2022 certification given our compliance with the information security management system's regulations. With the risk to consumer and healthcare data reaching alarming proportions, we have taken solid measures to keep your data held in our repository and network safe from internal and external threats. Also, we appoint contact center professionals who are signatories of a non-disclosure agreement to execute our services.
High Accuracy and Quality Service
We set a high-quality standard for each of the medical call center service subsets ensuring fully audited and approved performance to your healthcare organization. We ensure that all our contact center services cater to your needs and fully adhere to regulatory compliances of the industry
Short Turnaround
We have always excelled in rendering service at a great velocity so that you do not keep your clients waiting. Our solutions can be quickly deployed to help you prevent a backlog in billing and insurance formalities. By taking care of your administrative functions you can focus on patient care alone.
Scalability
We understand that for healthcare practice to evolve it is essential to be prepared for varying patterns of patient inflow. This is only possible when you have an efficient backend team to take care of administrative hassles. This is where we come in. With more experience in handling a large volume of calls and back-end functions our contact center is equipped to scale up operations when the need arises.
Pocket-friendly Pricing Options
When you partner with us, you can always find healthcare call center services within your budgetary limits. We don't cross-sell solutions that are irrelevant to your requirement. We offer a customized service that is cost-efficient and poised to resolve challenges associated with customer relationships.
Single-point Contact
Working with us is easy as we offer more direct ways to reach our subject matter experts. We allocate your requirement to a dedicated specialist who will assist you in when needed. You no longer need to wait in queue to reach an operator for assistance.
Experienced Team of Healthcare Call Center Representatives
We have a large team comprising over 500 call center agents who will help you navigate through call center challenges in your healthcare practice. Every hospital, clinic, and private practitioner can find a custom solution from our end because our teams are professionals with deep knowledge of the healthcare industry.
Modern Infrastructure
We have call centers for healthcare practices where professionals process back-end functions to keep your patients satisfied with the service and treatment. Our infrastructure is physically and digitally protected using cutting-edge security software and physical security deterrents.
Secure Data Exchange
VPN and secure FTPs are used by our team to bring confidential clinical data and project files from your end to ours. We use technology to monitor the vitals of our data-sharing channels to ensure it is free from any form of intrusion
Round-the-clock Availability
We can provide 24/7 assistance to your team along with quality training to handle operations in real time. You can reach through many ways including a phone call, email, and even live chat to get support on the go.
Additional Services You Can Benefit From
Accurately transcribe healthcare records and documents to facilitate collaboration and superior patient care with medical transcription services.
Leverage advanced billing tools for quick and error-free healthcare billing that is compliant with our medical billing services.
Improve coding accuracy and enhance coding compliance to increase reimbursements with our medical coding services.
Get comprehensive solutions to iron out administrative challenges and boost revenue with healthcare revenue cycle management services.
Forgo administrative hassles, delegate complex document management tasks, and manage billing with pharmacy business services.
Process healthcare claims accurately, detect fraudulent claims, and limit cost overruns with healthcare claims adjudication services.
Maintain patient records accurately, increase operational efficiency, and enhance healthcare quality with our customized EMR solutions.
Provide high-quality remote patient care through timely and on-demand online consultations with our telehealth services.
Client Success Stories
Flatworld Provided Insurance Eligibility and Verification Services to a Birth Control Telemedicine Provider
A telemedicine provider based out of the US approached Flatworld Solutions for verifying the eligibility of pharma and medical insurance applicants. We successfully checked the merits of each applicants before disbursement of medicines.
Read More
FWS Processed Over 3000 Encounters Related to Rehabilitation Care for a Group of Physicians from Indianapolis
A group of rehabilitation care physicians contacted Flatworld to process 3000+ patient encounters. Our consultation proved to be effective that led to 20% higher savings.
Read More
Outsource Healthcare Call Center Services to Improve Operations and Patient Care
We are backed by 20 years of rich experience in healthcare BPO services that include an array of sub-service to help businesses across many verticals. Our robust healthcare answering services can make a big difference to your healthcare practice by bringing maximum satisfaction to your patients through quality treatment and a better experience.
If you want the help of people who are experienced and aware of most drawbacks of healthcare practices your search ends with us because we offer the best healthcare call center services among a pool of healthcare call center outsourcing companies to improve revenue. We also offer a range of other call center solutions such as health information management, healthcare consulting services, and more.
Leverage our exceptional healthcare call center outsourcing services to improve patient outcomes and optimize ROI.
Whom do we serve
Our Customers
Key Differentiators
AHIMA Healthcare Convention 2016
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000