Healthcare BPO - Customer Testimonials

As a reputed healthcare services provider, we endorse Flatworld Solutions for its remarkable insurance verification services. Their expertise has enhanced our operations and efficiency, allowing better client service. Flatworld Solutions helps us navigate complicated insurance processes, enabling us to concentrate on patient care. Their services have positively impacted our operations. We're eager to strengthen our partnership and highly recommend them to B2B healthcare providers seeking to streamline their insurance verification processes.

In our quest for operational excellence as a leading health services provider, we've found an invaluable partner in Flatworld Solutions. Their tailored approach to our unique challenges has streamlined our operations and enhanced our service delivery. The medical billing, post charting, healthcare call center, and EMR data entry services they offer have significantly contributed to our financial efficiency and customer service quality.

As we look forward, we plan to extend our partnership with Flatworld Solutions, seeking their support for our Medicaid and Commercial services, insurance cleanups, bilingual (Spanish/English) appointment setting, and medical coding services. We trust their meticulous approach to help us meet our deadlines and maintain high standards in our new endeavors.

Flatworld Solutions' professionalism, efficiency, and commitment to quality have exceeded our expectations. We wholeheartedly endorse them as a reliable and high-quality vendor for healthcare service providers.

We want to congratulate and commend Flatworld Solutions for their job. They provided us with trained and experienced resources to handle our back-office operations at a significantly lower cost than hiring someone locally. Below are the requirements we had:

They learned our EHR system quickly and became an efficient team helping us daily, as required by our office. In addition, the team reached a level of accuracy in a very short time, which was impressive. They have a flexible team with a great attitude and are outperforming our expectations. Since working with Flatworld, we have spent more time interacting with clients and less time tracking down revenue.

So, we recommend them to other clinics looking for expert healthcare back-office support for processes such as medical documentation, healthcare calling or data entry, and more. Don't be afraid to consider Flatworld as an outsourcing partner. Yes, they are far away, but they are easy to work with and quickly become a part of your team.

A big thanks to everyone for the unbelievable typing, especially all those sinonasal/petrous temporal CT and skull base MRI cases. I can't believe the accuracy; they are not easy reports to transcribe, and I am always so impressed. Thank you so much! Incredible work.

We are tremendously grateful for the good work you all are doing to help us. Please send your team our sincere gratitude.

The services that the company and staff have provided thus far are greatly appreciated. Every time I needed something changed, the team was quick to accommodate it. I do not have anything they need to focus on right now, but if anything comes up, I will be sure to let you know.

Dear Flatworld Solutions,

The team has been excellent. There is good and fast response to constructive criticism. Response times to my emails are usually less than 6 hours. This is very good. It is also easy to communicate with Suresh.

I feel the team has been very reliable and I have not felt any turnover in team members. Even if there was turn over, I have not noticed. There is fast learning of new processes and the capability to expand services easily. If there are issues then team adjusts and makes changes / corrections quickly.

We have been using your services for a while and are very pleased with you. We love how responsive you are when we have queries and how accessible you are on email and WhatsApp. We started with scribing and then moved to coding and insurance verification and now we are planning to do end to end billing with you.

Appreciate all of you at Flatworld.
Thank you,

You guys have provided an immaculate service over the years. Turnaround times have been excellent. The quality of transcription has been very high. You have always been very accommodating and facilitative. I'd strongly recommend your service to all colleagues.

None of this is an exaggeration. Keep up the good work.

I am writing this letter to congratulate and commend the great work that Flatworld Solutions has been doing for our company. I would also like to recommend their service to any Physician and Billing companies, or insurance carriers looking to streamline their operations and save costs to improve their bottom line.

We are a Physician's office based out of Porterville, California. We contacted Flatworld in July 2015 and have been working with them ever since.

I am looking forward to working with you. My previous experience was that FlatWorld was always cooperative and conscious about achieving goals. At my previous company we grew the relationship from 10 to 70 Flatworld agents and in some work flows, Flatworld's team members out-performed the US based employees consistently, in terms of productivity and quality.

Since 2016, when we began working with Flatworld Solutions, we have developed a strong working relationship and they have become a beneficial component of our insurance processing service model. We find that the quality of work produced and response to questions has been excellent. The team has been helpful in standing up new service lines and improving current ones.

I am looking forward to working with you. My previous experience was that FlatWorld was always cooperative and conscious about achieving goals. At my previous company we grew the relationship from 10 to 70 Flatworld agents and in some work flows, Flatworld's team members out-performed the US based employees consistently, in terms of productivity and quality.

We have been extremely pleased with the work of Jijumon and his team. We've had a few rush jobs and he is prioritizing these really well and getting them back to us in a timely manner. One thing I would like to discuss is involving the team more directly into our project management system. I think this could help us streamline some more of operations. I would be happy to provide additional training to make this a smooth process.

If we were able to get more involved with the Project Management system, I believe we could explore more options within your company including medical record summaries and/or medical record indexing. Thanks!

The tasks are going very well, we have recently implemented auditing in our patient care queues and have seen a positive turn around in patient processing through feedback provided through audits. Flatworld team is doing an outstanding job, the team understands we change and modify things around here rather quickly, and they have really adapted well to changes across all functions when needed, this is super helpful and impactful for the day to day patient processing.

Thanks so much as always, for the Excellent work! Not a single "xxxxx" from you or the team despite a whole day of very fast dictating 😁. You're all incredible. Hope you have a happy week ahead!!! Thanks again :)

Hi Sathish and Roger, I want to thank you both for the great job you are doing. I could not be happier with my decision to work with you. I am looking forward to our continued relationship and growth. Thanks again.

I am contacting you in preparation for the new revenue cycle management accounts I'll be marketing to this year. I am laying the foundation for my future business and plan on making Flatworld part of my expansion as I have been very happy with Sathish and Roger.

I am writing this letter to congratulate and commend the work Flatworld Solutions has been doing for our company. I would also like to recommend their service to any other physician who would like to utilize their expertise in regards to the patient care coordination process. This process includes appointment scheduling, verifying member benefits, verifying member eligibility, obtaining referral authorization, entering patient demographics, and indexing medical records so that we can spend more time interacting with patients with regards to their healthcare and eventually get to see more patients and increase revenue. Overall, bottom line would be to have more time for yourself.

Thanks, as always, for the AMAZING work! I'm especially impressed at the thyroid ultrasound report with all the TI-RADS scoring, I can't believe you understood all that and typed it so well! You are all incredible. Thanks again.

I am writing this letter to congratulate and commend the great work Flatworld Solutions has been doing for our company. l would also like to recommend their service to any other Physician and Billing companies or an Insurance Carrier looking to streamline their operations and save costs to improve their bottom-line. We are a Physician's office based out of Porterville, California. We contacted Flatworld in July 2015 and have been working with them ever since.

They provided us with trained and experienced resources to handle our back-office operations at significantly lower cost than hiring someone locally. We were a bit apprehensive in the beginning as this was our first experience working with an outsourcer. To our surprise, it barely took any time to train them as they possess extensive knowledge of US healthcare billing and insurance business and our offshore team started handling some of our complex operational tasks within few days. In addition, the team reached a level of accuracy that was impressive in a very short period of time.

We have been very happy with the service Flatworld provides and they certainly have a great team with the right attitude to outperform client's expectation. If you are looking at Flatworld as an outsourcing partner, your operations will be in great hands for sure.

Thank you again for your professionalism and your hard work in finding us the best talent for our company. We are always impressed in Flatworld's capability and customer service in everything your team does for us.

I wanted to commend the ongoing efforts of Flatworld Solutions, our business partners. We have been very pleased with the consistent processing and quality of the data entry and voice caller services provided.

Since 2016 when we began working with Flatworld Solutions, we have developed a strong working relationship and they have become a beneficial component of our insurance processing service model. We find that the quality of work produced and response to questions has been excellent. The team has been helpful in standing up new service lines and improving current ones.

Our experience with Flatworld Solutions has precipitated our business model to evolve into a contracted BPO model which has been flexible and efficient. We would not have explored this without Flatworld Solutions and with their assistance our business has continued to grow.

I would highly recommend Flatworld Solutions as a quality and consistent BPO for the types of services they provide.

I really appreciate you and your teams help in the coding that is being done.

The keys to success with my team are rapid turnaround and complete coding of all diagnosis codes in the Health Risk Assessment. I've been extremely pleased that all diagnosis codes are captured, and the coding is done well within the time frame that is allotted. Thank you very much for your great service.

Justin, I just wanted to say thanks for doing such a great job with my pre-writing and jellybeans. I am very satisfied with your work and feel that it has been getting better and better. It has helped me immensely and I appreciate it.

Hello team! I want you all to know my appreciation to all the hard-work and dedication. Each of you bring something different to our team, which makes us POWERFUL! I cannot tell you enough that we have the BEST team!!!

I know there's been a lot changes and I've asked each of you to pull more weight; with no complaints. You take the project and run with it. I know we can make this one of the top medical billing companies. How do I know? Because we are POWERFUL and work well together as a team. Great job. Go TEAM!!!!

Hi Justin and Team,

Warm greetings again to you all! Hope everyone is well. I have finished dictating. The list has suddenly grown, Steve has at least 30 cases still going with the occasional urgent. No rush with remaining files!! Thanks to you all for putting up with my bad voice today, have had a cold but feel fine. Can't believe you all still understand me and can stay so accurate :) You are all great, amazing!!!!

Happy week ahead and thanks again!

So far, my experience with the Flatworld team has been positive. They are very responsive to me as well as our clients and handle all communications in a professional and pleasant manner. They have responded positively to the new changes that we have been implementing, as well as learning new workflows. When there is any issue or problem, they quickly notify me or another member of our leadership team to address the issue.

We are extremely happy with the service we receive from Flatworld Solutions. The notes and letters are of a very high standard and always delivered back promptly and in a very timely manner. Our urgent requests are taken into consideration and prioritised as requested. The files are well-understood and always returned with little or no amendment from our end.

The service we receive is of a very high standard. We are delighted to work with you and consider ourselves honoured to be amongst your clients.

The dictation services we use, are charged at a nominal per line rate. They don't charge for lines that are already in templates. I.e., they calculate the total lines minus the lines that are already in the template. The name of the company is Flatworld Solutions. I highly recommend their services. Turnover is usually overnight.

I first only exposed them to the basic demographic function, which they picked up on very quickly. Within a month, I had released front end charge creation for several types of accounts to them. Over the past, I have found them to be very accurate and responsive, which has freed up my staff to pursue more direct tangible activity, (customer service, A/R, etc.) on behalf of my customers. Just this past month of January 09, I made the decision to increase my commitment and work volume, to include payments and denials posting.

With the proper supervision and direct communications between my account managers and their staffers, we have experienced accurate postings across all accounts, daily reports of all postings activities, and direct lists of pending transactions, to include local data insufficiencies.

I have been encouraged by their timeliness and consistency and plan to increase my utilization of their services. I can't imagine that my experience is unique and would expect that their training, staff and internal processes are such that they would be able to execute for another company in much the same fashion as they have for us.

Based on our experiences to date, I would not hesitate to recommend them to another company.

After several days of monitoring the encounters I believe your team has done a great job and we are ready to hand over the task of approving the encounters. I truly appreciate how smooth this process has been. Keep up the great work!

Vinoth and the team at Flatworld really make my life so much easier! They never skip a beat and I recommend everyone give their services a try. They have become such an integral part of my team. I am glad I found them.

The team at Flatworld Solutions does an admirable job of getting the bulk of orders completed prior to closing the books! Thanks a lot!

Your team has been incredibly quick to respond to any concerns. I've had few issues and they were always dealt kindly and promptly. The latest request I had was to make sure the turnaround time was optimized and I've already noted a significant improvement.

Keep up the great work. I hope to expand the number of physicians I use and therefore the number of dictations I send. I also will recommend you any chance I get.

Thank you ALL for all that you do! You're providing STELLAR services.

Flatworld Solutions provides a reliable and efficient medical billing service. They have helped improve collections and lower receivables for my clients.

Your team has done a good job.

As you aware I was very hesitant to send our work "offshore", your company has put my mind at ease. Through the past several months I have been very pleased with our successful relationship and would not hesitate to recommend the billing services to any provider, large and small.

Your billing team has conformed to our billing policies and has carried out all tasks in a timely manner which has exceeded our expectations. I am very convinced that my company can now provide exceptional services to our clients and we can offer unlimited services to many different types of providers.

Thank you for the hard work and dedication of your team. As the Medical Director, I utilize key 'Vital Factors' in measuring the progress and profitability of our company. One such Vital Factor is the aging reports. When aging reports reflect growing ARs, especially those above 90 days, this becomes a concern to me. This means that we are aging our dollars and not collecting. In the past with my staff here, I have had to deal with this issue quite a bit. It has always been a positive and negative issue for me, sometimes they collect and sometimes they do not. But since I have contracted your team to handle the A/R's, the numbers are improving and most importantly so has the collection dollars. I am impressed at your team's thoroughness, persistence, and dedication to this task.

As such, my wife and I, have allowed posting of charges to move to your team. Once again, I am impressed with the thoroughness that you have given to this task. What is more important is the rapid nature of how you learned our 'insane' software and understood our methods. It is an understatement when I say that it is very wonderful to work with people who really understand what I am asking. This has been the largest challenge for me here with local employees.

Thank you and your team for the wonderful job you have done.

Overall, my wife and I are very happy and look forward to a long relationship with you and your team. Thank you.

We have really enjoyed having FWS on our team. You guys have done an excellent job.Thank you for all your hard work.

To date we have been very pleased with your services to date. Your staff always responds to our requests in a timely fashion and we have been impressed with the speed with which FWS has learned to use AdvancedMD.

Excellent! Beautiful! Thank you - I am very pleased and hope to do more business with you.

We have been working with you for 5 years and have seen significant results during this time. Starting with an Impact Analysis, our net revenue has increased consistently while our billing and administrative costs have been reduced by 17%. Last year, we actually increased receivables by 15%. We look forward to continuous improvement through the use of your rules based engine, outsourcing and practice management services.