Top 14 Ways to Choose a Good Medical Billing Company

1. Look for the Past Experience
It is one of the most important questions to ask before hiring a medical billing company. How long have they been in business? Did their clients have satisfactory experience? The general rule of thumb is to look for companies that have been in the market for a generous amount of time. It indicates that they have found a successful way to keep clients satisfied.

2. Billing Partner must have Strong Reputation
A simple search for reviews won't suffice. Markets are flooded with deceptive people who can be the reason for you to lose valuable time and money. Let that not be the case for you. Thoroughly evaluate the billing partner by looking for reviews from medical professionals and not regular people.

3. Check if the Experts Possess Knowledge of ICD-10
Adeptness in the latest version of International Classification of Disease code is the key to error-less coding. Working with a billing partner who is proficient in ICD-10 can have many benefits that help you save time and money. When the bills are accurately coded, there is less concern because it prevents the claims from returning to hospitals.

4. Demand Proof of Experience in Specialty Practice
Healthcare providers who are mostly concerned about general practice may not need a plethora of specialty billing practices. However, if you have ambitions to expand specialties or subspecialties, it is worthwhile to ask the billing partner if their approach will enable them to work with your specialties.

5. Request to Disclose the Staff Size
Often, the staff size matters in the case of firms which undertake large-sized projects of various specialties. With more knowledge workers and experts in a variety of medical billing tasks, it becomes easier to deal with a sudden increase in billing at non-peak times.

6. Look for a Responsive Billing Company
A good medical billing company takes premium measures to keep clients returning for repeat business. Speed and availability are the top factors that most healthcare providers look for. It is necessary to make revenue as well as to not inconvenience patients. So a billing partner should have capabilities to quickly respond to any concerns during and after the service.

7. Assess Cost of services in Advance
The decision to outsource medical billing to a third party servicer boils down to the cost they charge for the service. Ask the following questions before outsourcing medical billing tasks - How they charge for service? Are there hidden charges? If discounts can be availed for outsourcing a large volume of billing requirements? Answers to these can help you choose a billing company which offers reliable services that fit your budget. After all, why face unexpected costs when it can be avoided right off the bat?

8. Check if Flexible Payment Options and Timely Reminders can be availed
It is vital to outsource billing to a vendor who can apprise you with timely reminders and offer a variety of payment options. It is important to deal with payment matters with caution and utmost courtesy to avoid any misunderstanding.

9. Verify if the Company is HIPAA Compliant
To safeguard your interest, it is best to work with an ISO-certified company which is the Health Insurance Portability and Accountability Act (HIPAA) compliant. This gives you the peace of mind knowing that billing company's practices are compliant with the HIPAA specifications. And they do not involve in the mismanagement of confidential patient data.

10. Analyze Promised vs. Actual Benefits
Ask the billing company what actual benefits they are willing to offer and what portion of it gets translated into profitable results with respect to your billing requirement. If numbers are convincing and if you feel they offer better value than having your own in-house team, then your search has come to an end.

11. Ensure the Billing Company Honors Deadline
Meeting deadline is important for any business to continually enjoy the client's support and prevent unpleasant experiences. Deadlines are critical for providers, insurers, and insured alike. Hence the billing company must stick to deadlines and deliver results within the stipulated time irrespective of specialties or challenges involved.

12. Know What Software is used by the Billing Company
Technology infrastructure is the key to accomplishing results quickly. However, the ideal software for the job may not be available with every billing company. If you are specific about handling your bills through a specialized medical billing software. It is important to communicate this need in advance and obtain confirmation from the billing company. Also, you can ask if they are scalable.

13. Ask if they Offer Support in Denial Management
You can seamlessly handle rejected claims by teaming up with a medical billing company that has a well-backed denial management team. Ask the company to what extent they can offer support in the event of claims denial.

14. Understand Business Continuity Plans in Emergencies
Medical billing is a critical process that can not only upset a few patients but also lead to bigger consequences where a large amount of money and reputation can be lost. Hence work out a backup strategy on continuity of service in case of unplanned emergencies such as epidemic diseases, or disaster.