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Power Smarter Growth with Scalable, Compliant Insurance Services for MGAs

Managing General Agents (MGAs) serve as critical intermediaries between carriers and agents—offering underwriting expertise, managing risk, and driving profitability. But with evolving regulations and growing operational demands, maintaining efficiency and compliance can be challenging.

Flatworld Solutions delivers ISO-certified insurance services for MGAs tailored to Property & Casualty, Life & Health, and Specialty lines. With 22+ years of domain experience, we empower MGAs to streamline policy administration, improve data accuracy, reduce overheads, and scale without friction.

From premium collection and policy issuance to MGA Insurance claims processing, marketing support, and data management—our end-to-end back-office services are designed to boost operational agility, regulatory compliance, and underwriting profitability.

Partner with us to unlock high-performance MGA operations through precision, scalability, and industry-grade excellence.

Our Core Offerings: End-to-End Insurance Services for MGAs

Billing and Premium Processing

Accurate billing and timely premium collection are essential to maintaining healthy cash flow. Services include invoicing, payment tracking, and delinquency follow-ups. Ensures seamless financial transactions between carriers, brokers, and policyholders.

Claims Processing

Efficient claims handling supports client satisfaction and compliance. Services cover claim intake, validation, documentation, and coordination with carriers. Helps MGAs reduce turnaround time and improve transparency.

Customer Service

Policyholder support is provided through multichannel communication, including phone, email, and chat. Handles inquiries on policies, claims, and payments. Strengthens MGA-client relationships with prompt, professional service.

Financial Reconciliation

Transaction-level reconciliation services ensure financial accuracy and audit readiness. Includes matching carrier reports, premium allocations, and commission statements. Helps MGAs maintain clear and compliant financial records.

Policy Administration

Complete support from policy issuance to endorsements and renewals. Services cover policy setup, data validation, mid-term changes, and cancellations. Ensures policy records are always up to date and accurate.

Compliance and Regulatory Support

Keeps MGAs aligned with evolving industry regulations and state mandates. Services include license tracking, carrier filings, and audit preparation. Reduces compliance risks through proactive monitoring.

Data & Document Management

Secure storage, indexing, and retrieval of insurance documents and policy data. Enables easy access to digital records while ensuring regulatory compliance. Minimizes paperwork and manual errors.

Research & Data Analytics

Provides MGAs with insights through custom reporting, trend analysis, and loss ratio monitoring. Supports better decision-making and risk evaluation. Turns raw data into strategic advantage.

Underwriting Support

Assists underwriters with data collection, risk assessment, and quoting. Services include application review, document verification, and follow-up. Helps speed up decisions without sacrificing accuracy.

Technology Solutions

Custom tech tools improve workflow automation, system integration, and reporting. Includes portal development, API support, and data migration. Drives digital transformation tailored for MGA operations.

Additional Insurance Services for MGAs Services

Policy Issuance & Servicing

Regulatory Compliance Monitoring

New Business & Renewal Support

Coverage Clarification & Issue Resolution

Documentation Management

Information Follow-up

Ongoing Accuracy Review

Optimized Workflows: Inside Our Insurance Services for MGAs

We have a proven track record in providing world-class insurance BPO process services that come with complete transparency, control, and performance tracking at every stage. This is the process we follow to deliver consistent results to MGA and insurance stakeholders:

Operational Needs Assessment

Analyze MGA-specific goals, productivity gaps, and compliance requirements.

Customized Workflow Design

Build tailored process models that align with MGA workflows and carrier protocols.

SLA & Responsibility Structuring

Define service levels, turnaround times, and accountability frameworks with full transparency.

Seamless Service Integration

Deploy experienced teams that function as a direct extension of your MGA operations.

Performance Monitoring & Reporting

Track key metrics and ensure every process meets carrier and client expectations.

Continuous Optimization

Leverage insights and feedback to refine workflows and deliver scalable improvements.

Why Choose Flatworld Solutions to Outsource Insurance Services for MGAs?

Flatworld Solutions delivers tailored insurance services to help MGAs, carriers, and agencies stay agile, efficient, and compliant in a dynamic market. Here's why we're the preferred partner for growing and established MGAs:

Exceptional Customer Support

Receive consistent, high-quality support with real-time insights and rapid issue resolution backed by strong process governance.

Tailored MGA Workflows

Benefit from customized solutions aligned with your carrier relationships, underwriting rules, and regulatory needs.

Decades of Proven Experience

Leverage 19+ years of global insurance expertise to ensure accuracy, compliance, and operational scalability.

Tech-Enabled Efficiency

We use industry-standard tools and platforms to track performance, improve accuracy, and reduce turnaround time.

Operational Agility

Quickly scale operations to support growth, handle seasonal demand, or adapt to changing regulations and product launches.

Significant Cost Reductions

Lower your operational expenses through global delivery, automation, and optimized policy processing workflows.

Additional Insurance Services for MGAs Services You Can Benefit From

Client Success Stories

A Texas-Based Insurance Agency Boosts Its Operational Efficiency

A rapidly growing insurance agency in Texas approached us for support regarding a new division. We assembled a dedicated team and trained them within a month with the client’s internal resources and our expertise. Impressed by our exceptional results, the client expanded our responsibilities further.

A US-Based Insurance Agency Contacted Us for Account Management

A leading US insurance firm approached us looking for cost-effective management solutions. Based on the client's workflow and expectations, we assigned a team to handle insurance accounts and optimize operations. Impressed by our results, the client outsourced 40% of its back office to us.

Software We Use for our MGA Insurance Services

We use industry-leading platforms and policy administration systems to deliver nothing but the best results: