CRM Services for Logistics Industry
It is critical that businesses improve the efficiency of their communication. Strengthening the value of each customer contact is essential, as competitors are not far behind with the pace technology is taking. Customer contact is vital to strengthen the brand, build loyalty, boost profits, and increase revenue.
We, at Flatworld have taken CRM services to a whole new level and offer high tech systems and support with high quality customer service approach.
As your partner we strive to help you increase customer retention and maximize your profitability while minimizing your investment in infrastructure.
Our call center facilities provide you advanced technologies to process calls, integrated with Interactive Voice Response (IVR) and Internet services to sell your CRM services and additional products to your customers.
Inbound Services
We provide turnkey systems and support CRM services like -
Order Tracking
Order Fulfillment
Catalog Orders
Forms Processing
Credit Card Processing
Website Call Center Support
Voice Mail Services
Sales Lead Capture
Market Research
Reservation/Appointment Setting
Call Center Support
Information Fulfillment
Database Management
Marketing Support
Tech Support
Help Desk
Outbound Services
A constant line of communication is necessary to further develop relationships with customers, current business partners and prospective ones.
Flatworld improves your relationship with your customer by providing state-of-the-art technology and efficient personnel, be it to offer a new product or service, up-sell, cross sell or even generate new leads.
Partner with Flatworld for a comprehensive Logistics Management Automation (LMA) software that meets your end-to-end logistics needs.
Internet Services
Current research depicts that most companies benefit if not profit from fostering existing customer relationships than from simple individual interactions. In the global marketplace it is always easier to retain an existing customer than to find a new one. Therefore it is essential to maintain the website support adequate to build customer loyalty.
At Flatworld we can help you design a cost-effective web support system that provides your customers with the attention they deserve.
The Service
Customers who visit your website often have questions that require a one-on-one interaction with a live person. Flatworld can be in direct touch with your customers, enabling you to increase customer satisfaction and capture valuable customer information. Customers simply click the web chat button, enter a name and phone number, and are promptly connected with a representative. Depending on customer preferences, our representative can either call back at a specified time or engage in text chat. Our representative can co-browse with your customer and share files.
We have over 20 years of experience in the outsourcing industry. Our trained and dedicated personnel and our excellent infrastructure is the perfect solution for your total logistics services outsourcing requirements.
Read this case study on Flatworld's transaction processing services to a logistics major in the U.S.
Expand Your Business Opportunities!
Outsource Freight Payment Processing Services, Freight Payment Pre-Audit Services and Freight Payment Post-Audit Services to Flatworld and gain a competitive edge in the logistics industry.
Outsource Freight Payment Processing Services, Freight Payment Pre-Audit Services and Freight Payment Post-Audit Services to Flatworld and gain a competitive edge in the logistics industry.
Avail best-in-class services at affordable rates
Our Customers
Key Differentiators
Case Studies
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Germany's Top Ad Agency Scaled Up their Services with Our Skilled Graphic Designers
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We Provided Cutting-Edge Artwork Services to A Leading B2B Media Company with 44+ Publications
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Flatworld Solutions Provided High-End Travel Video Editing Services to an US-based Client
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Flatworld Solutions' Quick & Effective Photo Retouching Services Helped a UK-based Client Cut Costs by 50%
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Flatworld Solutions' Wedding Video Editing Services Helped A US-based Client Scale Up Seamlessly
Join the growth phase at Flatworld Solutions as a Partner
Service distributorship and Marketing partner roles are available in select countries. If you have a local sales team or are a person of influence in key areas of outsourcing, it's time to engage fruitfully to ensure long term financial benefits. Currently business partnerships are open for Photo Editing, Graphic Design, Desktop Publishing, 2D and 3D Animation, Video Editing, CAD Engineering Design and Virtual Walkthroughs.
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000