Insurance BPO Services
Streamline and standardize your insurance business processes with our strategic back-office support.
Contact us now for industry-specific solutions.
Over 18 years of experience in Insurance claims administration
Experienced professionals providing insurance back office solutions
Six-sigma quality processes, faster TAT, and competitive pricing
Talk to Our Experts
Insurance Business Process Outsourcing Services
Every insurance company, agency, or MGA grapples with dynamic regulations, compliance complexity, an upsurge in natural disaster-led claims, a rise in the aging demography with medical claims, and recurring healthcare costs. Amid these factors that contribute to skyrocketing expenses, how can you ensure cost optimization in the insurance industry? The answer lies in outsourcing insurance BPO services. Reach out to us to streamline mundane tasks, speed up service delivery, enhance accuracy, and minimize overhead expenses.
Our global resource pool delivers horizontal and industry-specific insurance BPO services. To ensure business process improvement and quality customer interaction, leverage our offerings:
Certificate of Insurance (COI) Services
Our Certificate of Insurance services ensure certificate processing, validation and issuance are easy and effective while customer satisfaction and compliance are always a priority.
More InfoInsurance Back Office Services for Agencies
Our services employ modern Policy Administration Systems (PAS) to automate the policy lifecycle, streamlining operations and reducing errors. We also offer digital document management systems for easy information retrieval.
More InfoInsurance BPO Services for Carriers
We leverage advanced underwriting software and predictive analytics to assess risks, determine premiums, and detect fraud. Our integrations with IoT devices ensure real-time data processing and faster claim resolutions.
More InfoInsurance Services for MGAs
We are an ISO-certified insurance BPO services company with rich domain experience. From policy approval to error detection, BU assistance, timely document updates, and policy monitoring - we provide end-to-end support services to MGAs.
More InfoInsurance Back Office Management Services
Being a globally renowned insurance BPO services company, we offer top-notch and error-free support services. We assist with data and forms processing, medical requirements acquiring, in-force policy services, illustration support, and commission management.
More InfoQQCatalyst Management Services
We provide management services for QQCatalyst, a cloud-based insurance agency management system that offers features like client and policy management, task automation, and data analytics. Its API allows for seamless integration with other software systems, enhancing productivity.
More InfoInsurance Claims Management Services
Leveraging AI and ML, we enhance fraud detection in our claims management services. We use predictive analytics for efficient loss estimation and employ blockchain for secure transactions, ensuring a streamlined claims process and increased policyholder trust.
More InfoInsurance Accounting Services
We automate insurance accounting tasks such as premium collection, commission calculation, and financial reporting. Our cloud-based solutions ensure secure storage, easy data access, and facilitate auditing and decision-making processes.
More InfoInsurance Eligibility Management Services
Insurance Eligibility Management Services help your team strike the perfect balance between productivity and customer satisfaction, without compromise during peak seasons using automation and expert teams.
More InfoProcess Flow of Our Proven Insurance BPO Services
Our process flow is a strategic framework that guides our approach. It enables us to deliver services that enhance efficiency, reduce costs, and improve the responsiveness of insurance operations.
Initial Evaluation and BPO Provider Selection
Contractual Agreements and Transition Planning
System Integration and Execution
Monitoring and Performance Assessment
Process Enhancement
Contract Review and Decision
Why Choose Us as Your Insurance Outsourcing Service Provider?
Our solutions empower you with the flexibility to adapt to a changing business. Leverage our insurance business process outsourcing services to experience the following benefits -
Best-in-class Customer Service
Our experts offer robust process management with continual suggestions for improvement and automation. We deliver exceptional and consistent insurance support services to global clients.
Tailored Solutions
We understand that every client is unique; we develop workflows that cater to individual business requirements so that you gain a differentiated competitive advantage in the industry.
Proven Expertise
Our qualified experts leverage their proven business expertise to streamline your insurance business processes and deliver quality outcomes.
Pioneering Technology
We use the most sophisticated tools and technologies to insert speed and efficiency into your insurance BPO processes. We leverage advanced analytics tools to enhance your business performance.
Enhance Business Agility
Our scalable solutions help you adapt to the ever-changing regulatory environment. We ensure policy compliance and help you address additional demands during surge periods.
Reduce Operating Costs
We enable you to achieve cost optimization with our platform-based solutions and global delivery models. Our customized pricing options make us a lucrative business partner.
Compliance and Security
We adhere to stringent compliance standards and ensure data privacy. From GDPR compliance to HIPAA standards, we maintain the highest level of data security to protect your sensitive information.
Industries We Impact
Automotive Accounting
Grocery/Food Distributors
Healthcare
Hospitality
Manufacturing
Restaurant/Retail Accounting
Technology
Defense
Banking & Finance
Real Estate
Insurance
Education
Legal Services
Manufacturers and Distributors
Client Success Stories
Boosting Efficiency for an Insurance Agency in Texas with Tailored Back-office Support
Flatworld delivered successful back-office services to a Texas-based agency post intensive 30-day training, thus enhancing their operational efficiency and broadening our roles.
Read the case study
California Health Insurer Cuts Costs by 80% with Our Back-Office Solutions
Flatworld Solutions provided accounts receivable and claims management services to a California law firm and an Alaska computer repair firm. We ensured timely bill generation and delivery, handled online bill submission and claims follow-ups, and tracked receivables. Our services significantly reduced clients' costs, improved turnaround time, and efficiently managed the large volume of bills, leading to smoother operations.
Read the case study
Insurance Back-Office
Management Services
Why Are We the Prefered lnsurance BPO Service Provider?
Compliance to International Standards
Guaranteed Security and Privacy of Information
Nearly a Decade of Experience in Offering Insurance BPO Solutions
Leverage the Strategic Advantage of Partnering with Flatworld Solutions
Motor Insurance
Health Insurance
Liability Insurance
Esteemed Clientele
Claims Processing Companies
Third-party Administrators
P&C Insurance Carriers
Commercial Insurance Carriers
Life & Annuity Insurers
Insurance Administrators
Health Insurers
Reinsurers
Must-Read Articles on Our Services
A TO Z OF INSURANCE CLAIMS PROCESSING
Discover the complexities of the insurance claims process, including calculation, processing stages, and potential delays. Benefit from real-life client experiences.
Read the articles
ADVANCED ANALYTICS IN INSURANCE - THE NEXT WAVE OF INNOVATION
Delve into how advanced analytics is reshaping the insurance industry, offering real-time insights and innovative decision-making strategies.
Read the articles
Outsource Insurance BPO Services to FWS
Several challenges cloud the insurance landscape. The insurance industry is highly competitive. To obtain a strong foothold, insurance providers must innovate and optimize business processes, reduce costs, and increase efficiency. With us, you will find the right partner to support your back-office chores so you can stay focused on business growth and revenue generation. Outsource insurance BPO services to us to get -
A service provider with 20 years of experience
Quality outcomes; 100% error-free services
Rich domain experience; six-sigma tools and strategies
Integrated BPO and technology solutions
Dedicated project managers
24/7 customer service support
Reach out to us now to find out how our comprehensive insurance back-office support can help your organization achieve its business goals.
Avail best-in-class services at affordable rates
FAQs
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000