Billing Back Office Support Services

Customer

A medium-sized law firm (10 attorneys) - CA

Customer's Challenges

• Huge loads of paperwork had to be processed
• The turnaround time had to be improved
• The peak load of paperwork had to be managed efficiently

Flatworld Solutions' Back Office Services Provided

• Flatworld Solutions managed all the paperwork for the law firm, right from the first stage when a request to initiate a case is received by the firm. Flatworld filed all the paperwork (including all e-mails) in an electronic format
• Details of all the cases dealt by the firm were stored in the firm's in-house software. Based on the services rendered and every case that was successfully closed, bills were generated and sent to the firm's clients
• The customer specialized in services such as evictions, foreclosures and bankruptcy. A considerable percentage of the firm's work involved representing the Government
• When any payment (receivable) was kept on hold due to absence of additional information from the Government, Flatworld Solutions uploaded the missing information and ensured that the payment was released
• Flatworld also provided other regular accounting services

Impact on Customer's Business

• Manpower costs and other expenses associated to the billing process were cut down considerably
• The turnaround time improved to a great extent
• The increase in the number of bills to be processed, was efficiently managed by Flatworld Solutions